ECM festival

The 12th edition of Aviation Festival Asia is going to be a huge event. 2000 attendees, 150 speakers, more than 50 exhibitors, 400 delegates, 100 airlines, 20 technical seminars and 40 airports – these numbers speak for themselves. The conference will be held on 23-24 February 2016 at the Suntec Singapore Convention & Exhibition Centre.

Comarch’s activity in Singapore will be focused on Comarch ECM Customer Care product, the result of a cooperation between our enterprise content management team and the loyalty team. 

Comarch ECM Customer Care synchronizes communication channels and forms to meet clients’ needs in the fields of new service activation, purchase confirmation, managing discounts, correspondence and complaints. With built-in workflow mechanisms the solution helps to get the case done from the beginning to the end, even if this requires coordinated work of many teams. Automated interaction with the customer means that consultants receive ready-to-use operational scenarios. Comarch ECM Customer Care guarantees improved client service quality, higher customer satisfaction and case processing transparency.

Airlines may be also interested in integration with our loyalty platform, already used by some of the key players (e.g. JetBlue, Brussels Airlines, Turkish Airlines). In Singapoure we are going to show how it works, what are the main benefits of the solutions, and what our clients say about their experience with Comarch ECM Customer Care.

Comarch will be represented by our team of experienced ECM and loyalty experts, including Adam Beldzik, Maria Jakubowska, Jan Svorobovic and Mateusz Figiel. Keep your seatbelt fastened.

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