When written in Chinese, the word “crisis” is composed of two characters – one represents danger, and the other represents opportunity. John F. Kennedy
Process development involves the most experienced people with procedural knowledge of the entire business space. They are visionaries, expecting rapid implementation of an idea into effect. They are scrupulous people, intending to measure the results of their work. They are perfectionists, continuously improving the opus. If optimization is intended to aim more accurately at their target, they will have to create and provide a sufficient amount of flexible tools.
BPM allows for the modeling, monitoring and improvement of processes by domain experts. Applications are created by defining roles, tasks and ways tasks that will be realized. They are modified and simulated without IT support. Without mistakes, they lead the user to the target: product management. Continuously improved they become perfectly user experienced.
Here are examples of processes that can be modeled with Business Process Management system:
Comarch Business Process Management (CBPM) is a modern platform for the modeling and management of business processes in every undertaking. It is also an integration platform based on mature and flexible architecture, which allows for the integration of many distributed applications such as: the transaction system, CRM, the Contact Center, data warehouse, and document management.
Base of predefined processes A variety of implemented business processes allows to diversify the development of the platform into many specialized sub-systems for banking and other financial institutions. Each of them aggregates additional features adequate for the class of industry.
Comarch Credit Process Management – sub-system personalized for handling credit applications. An initial customer needs recognition, simulation, application management, risk analysis, and agreements which are the main stages. It is also prepared for post-selling client service (annexes).
Comarch Risk Management – a group of tools that enable risk management by means of client or transaction: Comarch Scoring Engine, Comarch Scoring Architect, Rating, Comarch BIK (Central Credit Information) Connector.
Comarch Document Management System – permits document image management concerning electronic documents and scans. It enables automatic indexing of filed document as well as reorganization into topic groups (history of client meetings, technical documentation of the product, etc). CDMS is also a convenient tool for designing and tracing document flow in any institution.
Comarch Credit Monitoring – an optimized system for the mass monitoring of transactions, clients and documentation. Completely integrated with banking core systems. Used scheduler mechanisms ensure full automation.
Comarch Debt Management – manages debt-collection and debt-restructuring processes.
CAFÉ (Comarch Front-End) – A CRM class system purposed for banks’s customer service, brokerage customer service, and Contact Center. It allows all customer operations (also including electronic customer services).
Security – complete history of every users’ steps, mechanisms preventing from losing sensitive data.
Data coherency/integrity – SOA architecture and embedded Enterprise Service Bus enables easy integration with distributed infrastructure.
Re-usable – a one time implemented process could be used in any module. (E.g. customer verification in outer database, customer search in core system and document archive could be combined into another process with separate module).
Ergonomic/Usability – the process modeler provides easy and intuitive interface (BPMN notation) for users without an IT basement. It also enables rapid design of the user interface (forms) and printing.
Process Monitoring – it is the implemented registration of every issue in history. The system makes information available to any user taking part in the process, and any timestamp of process change. It presents KPA according to the selected path or selected steps.
Flexibility – process change management as well as its parameters do not require IT knowledge.
Risk reduction – leads the user through successive process steps supervising his/her priviledges, in key decisions using “maker-checker” human verification mechanisms). It also validates user data input according to its correctness and coherency.
WWW interface – end user, business administrator and system administrator works on web browsers. There are no embedded active elements and it is not required to install additional components on the user workstation.
Support and maintenance – Comarch provides full customer technical support and guaranties continuous product improvement.
