Intelligent Assurance & Analytics

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Developments in the telecommunications industry landscape in recent years have forced network operators to rethink the way they design their ecosystems and approach their business in terms of telecom service assurance.
The Internet of Things (IoT) and 5G have brought new opportunities and technological challenges in the field of intelligent assurance OSS, particularly as communication service providers (CSPs) juggle limited human resources, increasing demand for real-time analysis to guarantee low latency, pressure from competitors to automate and a need to optimize ecosystem silos that have become unwieldy, poorly integrated and rely on manual processes.

Comarch Integrated Assurance - Towards Network & Service Management Automation

Typical OSS environments grew over several years through acquisitions of new companies, the introduction of new technologies, and the evolution of organizational structure. This very often resulted in a set of separated silos connected by inefficient manual processes. The high complexity of such environments is blocking automation which is a prerequisite for zero-touch network and service management. With the introduction of 5G and virtualization, now is the time to realize the holistic approach to assurance with OSS assurance. Comarch Next Generation Service Assurance (NGSA) has transformed traditional network-centric fault management into a telecom assurance solution, taking into account resource, service and customer perspective, and has started to break silos. It also paved the way for an even more comprehensive approach delivered by Comarch Integrated Assurance (IA), with embedded support for end to end assurance processes such as incident management, problem management and change management, as defined by ITIL®. Comarch telecom assurance is capable of managing digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.
Integrated OSS Assurance brings pro-activeness and significant reduction of mean time to repair (MTTR) due to automation enabled by close integration of traditionally stand-alone applications such as fault management, service problem management, resource & service test management, resource & service performance management, service quality management, and service assurance control, as defined by TAM. The embedded utilization of service model and network topology is the key differentiator, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately. All products within Comarch IA support Open API, so you can easily tailor the system and fit it to your existing environment.

Benefits of implementing a product for automation of network and service management - Comarch Integrated Assurance:

Take the first step towards zero-touch management

Utilize your comprehensive end to end assurance data to automate root-cause and impact analysis in a cross-domain manner.

Decrease costs of maintenance

Automate your business processes with efficient end to end event processing taking into account resource, service and customer perspectives.

Introduce the BizDevOps paradigm to your organization

Use the experience of your engineers in the most effective way to grow your telecommunications business.

Break the silos and move to cloud-native applications with open APIs

Implement the network and service convergence paradigm in your operational teams and integrate Comarch’s product with your environment via open API, or enhance it with other Comarch systems (such as Comarch Field Workforce Management).

See for yourself how AI can bring your telco service management to the next level!

Comarch Intelligent Assurance & Analytics: the Key Component of Comarch Intelligent OSS

The growing complexity of communication network ecosystem, introduced by the Internet of Things (IoT) and 5G, as well as scarce human resources on one hand, and a need for real-time analysis guaranteeing low latency on the other, are putting huge pressure on telecom network and service assurance systems. Manual processing of alarms, incidents and problems is no longer feasible. Human resources should focus on solving strategical and tactical issues by defining policies and leave operational work to AIOps platforms, as defined by Gartner.

Comarch Intelligent Assurance & Analytics (IA&A) has evolved from the Comarch Integrated Assurance product line, which is well-known and accepted by telecoms worldwide. Integrated Assurance has become intelligent OSS assurance by enhancing it with OSS/BSS Data Analytics performing big data analysis, an artificial intelligence module using machine learning algorithms to implement predictive maintenance, and Knowledge Accumulation for automated gathering of best practices in preventing and solving network and service incidents and problems. These extensions make our artificial intelligence assurance the best suite to realize the AIOps concept, which is revolutionizing telecom network and service assurance.

Comarch IA&A is part of broader Comarch OSS which is supporting end to end orchestration of hybrid physical and virtualized network and is one of pillars of the broad Comarch strategy of embedding AI in its products.

Human as a Decision Maker (Strategy and Tactic) Operations for Machines

Human as a decision maker (strategy and tactic) operations for machines - IAA

Benefits of implementing Comarch Intelligent Assurance & Analytics:

Introduce AIOps to your organization and be prepared for 5G

Intelligence is the key to the efficient utilization of the knowledge hidden in your organization. People work hand in hand with intelligent machines, providing the information required to perform the appropriate actions at the right time.

Break the silos

Artificial intelligence assurance provides a holistic approach to telecom assurance processes and breaks the traditional silos which are decreasing your operational efficiency.

Decrease mean time to repair

Intelligent root-cause and impact analysis are decrease MTTR significantly, optimizing utilization of your valuable resources and improving customer satisfaction.

Introduce policy-based management

With unified configuration of all telecom assurance processes you are able to focus on defining strategies instead of performing repeatable operational tasks.

Comarch Intelligent Assurance & Analytics for Telecoms Consists Of:

Comarch Intelligent Assurance & Analytics in Use. Read Customer References:

LG U+  logo
LG U+ (Korea)

Comarch’s OSS and Intelligent Assurance & Analytics solution supports the launch of world’s first 5G network

Arqiva logo
Arqiva (United Kingdom)

Comprehensive OSS (operational support system) platform at the heart of UK-wide Smart Metering Program connecting 26 million homes

Vodafone logo
Vodafone (Germany)

Integrated Assurance & Analytics solution implemented across converged services of Vodafone Germany and Kabel Deutschland, resulting in 47% CAPEX and 68% OPEX reduction

Telefonica logo
Telefónica O2 (Germany)

Simplification of network management processes with Comarch OSS: Network Inventory, Network Configuration, Fault Management and Performance Management

T-Mobile logo
T-Mobile (Poland)

Comarch’s Fault Management system facilitating central NOC processes for T-Mobile’s network infrastructure

Optimizing Long-term Costs by Introducing Pervasive AI

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If You Are Interested in Intelligent Telecom Service Assurance, You May Also Be Interested In:

Comarch BSS Products & Solutions

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Comarch services for Telecom operators

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