Comarch IT Management

Comarch ITM, as a complete IT management solution, combines fully-featured monitoring with a service desk which implements the most common ITIL processes, through a unique and integrated web environment.

Comarch ITM enables IT organizations to design, adapt, ensure and operate value-added IT services in the most efficient way. Comarch ITM provides appropriate methods and functionalities for the efficient management not only of infrastructure devices, but of the whole system involved, such as people, processes and knowledge.

Benefits:

• Unified environment, natively integrating the relations between monitoring, IT service management, CMS/CMDB and customer support
• Uses ITIL terminology and processes to ease both tool adoption and transition towards ITIL best practices, while limiting the training required for operators.
• Simple implementation for a quick start, enabling rapid gains and improvements to IT management
• Web graphical interface, combining functional modules and a set of transversal tools within an intuitive and configurable desktop
• Flexible and scalable solution integrates the business process manager and business rules engine, thus allowing modules, processes and their interactions to be adapted and to evolve smoothly
• Efficient and robust, based on market-proven software developed for large telecom providers’ networks