Resources Library

29 Jan 2026

In this episode of Let’s Talk Loyalty & Loyalty TV, Charlie Hills is joined by Polly Jones, Group Head of Digital & Loyalty at ODEON Cinemas Group, to explore how cinema loyalty is evolving in a digital-first, data-driven world.

27 Jan 2026

If you want retention that actually sticks (we’re talking high CLV, not just churn-and-burn), you need to start building communities and make people want to attend your party. Here is how you turn your loyalty strategy from a boring corporate mixer into the legendary dinner party everyone talks about.

22 Jan 2026

In this episode of Let’s Talk Loyalty & Loyalty TV, Charlie Hills is joined by Jakub and Jonathan from the Global and UK Shell Go+ teams to explore how one of the world’s most recognisable brands is redefining loyalty in fuel and convenience retail.