Comarch CRM for Telecoms

This flexible product for telecom operators provides a single customer view and automates key sales, marketing and customer care processes. Comarch CRM for Telecoms is designed to integrate well with the existing OSS/BSS architecture. The product aims at helping telecommunications service providers sell more services and get closer to their customers.

Comarch CRM for Telecoms

Functionalities:

• Increased automation of selling and marketing processes
• Campaign management, contact management, sales management
• Order management, loyalty programs, single customer view
• Tight integration with operator's existing billing, provisioning and legacy Customer Relationship Management systems
• Business process automation helping to optimize and standardize the processes
• Coverage of the full acquire-grow-retain customer lifecycle with the integrated functional modules including: Campaign Management, Contact Management, Sales Management, Order Management, Service & Support, Customer Data Management

Business and operational benefits:

• Sales growth – lead and offer management that helps you concentrate on your best prospects and succeed with them
• Effective marketing campaigns – structured planning, execution and tracking
• Operational efficiency and high productivity of your employees as a result of process-centric collaboration of the front-line with the back office, sales with marketing and business with technical departments
• Customer satisfaction – prompt and relevant responses to customer inquiries thanks to convenient access to data and automation of customer query handling processes
• Deeper customer insight
• Improved customer experience - less errors, expedited interactions and more effective addressing of their needs

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here