Comarch Service Quality Management (SQM) transforms traditional network-centric performance management into customer-centric telco service quality management. The insight into customers’ perceptions of service quality enables the prioritization of network performance management based on the forecasted influence on customer experience. Comarch SQM enables you to become proactive in managing service quality by preventing customers from experiencing service problems, thanks to trend analyses and prediction capabilities.
The digital era has raised customer expectations in relation to both the range and the quality of services that your company offers. Traditional network and telco service quality management is no longer enough to keep your customers satisfied. Today you need to manage service quality proactively, so that you can prevent any customer issues before they even arise.