Telecom B2B Self-enablement Platform

What is Comarch Telecom B2B Self-enablement Platform?

Enterprise customers are the center of interest for every CSP. Their impact on annual income is as significant as their demands for special treatment.  Dedicated, multi-service bundled offers with custom pricings, ordering of hundreds or even thousands of services in one shot, and multi-level access to self-service portal provide business customers with the personalized experience and control they require.  For most of these enterprises, setting up and managing a communication and collaboration platform is not a core activity, and they rather expect their CSP to provide a platform where each employee has the efficient tools to achieve the expected results, wherever they are and at any time.

Comarch Telecom Digital B2B Platform lets CSPs provide enterprises with offers across all telco services, including mobile and fixed voice, data and VPN. These services can be bundled with unified communication, security and cloud solutions in a single Product Catalog that drives all order management processes in a manner that satisfies the needs of modern enterprises and lets CSPs introduce new services seamlessly.

The telecom B2B platform delivers a single and comprehensive 360-degree view where the customer can see data and statistics related to orders, cases and financial information. Business customers can easily manage even the most complex hierarchies, representing their own organization structure, access detailed reporting in context, and set up real-time control or split bill policies over service usage. Role-based access to the self-service portal for various levels of management in the enterprise facilitates the assignment of management responsibilities to the appropriate department. Omnichannel over all platform functions such as ordering, cases and user management assures a consistent experience for customers working in assisted and non-assisted channels at any point in time.

Watch our video:

How SDN/NFV Enables New Services and Business Models
 


Comarch Telecom B2B Self-enablement Platform Benefits:

  1. 01 Support for customer-manageable complex hierarchies and multiple roles
  2. Enables companies to carry out split billing (for instance, sharing costs between employees and employers). Combined with flexible rules and dashboards for real-time cost control of subscriptions
  3. 02 Advanced reporting
  4. Advanced business intelligence solution, numerous pre-configured dashboards and ad hoc reports, all provide for accurate information business needs
  5. 03 Model-driven approach
  6. Rapid introduction of new products and services, re-using and bundling, experimenting and navigating business to where the market requires has never been easier
  7. 04 Omnichannel approach
  8. The same, complete 360-degree view and management possibilities on subscription base, orders, cases and financial information in traditional and modern digital channels

Support for customer-manageable complex hierarchies and multiple roles

Enables companies to carry out split billing (for instance, sharing costs between employees and employers). Combined with flexible rules and dashboards for real-time cost control of subscriptions

Advanced reporting

Advanced business intelligence solution, numerous pre-configured dashboards and ad hoc reports, all provide for accurate information business needs

Model-driven approach

Rapid introduction of new products and services, re-using and bundling, experimenting and navigating business to where the market requires has never been easier

Omnichannel approach

The same, complete 360-degree view and management possibilities on subscription base, orders, cases and financial information in traditional and modern digital channels

Comarch Telecom B2B Self-enablement Platform consists of:

Empowering Telecom Enterprise Customers with a Dedicated B2B Solution - Case Study

  • The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly.

    Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions

    Want to know more? Download PDF materials!

    • White Paper

      White Paper

      How to Create Offers That Really Fit the Needs of Your Enterprise Customers
    • White Paper

      White Paper

      How SDN/NFV Enables New Services and Business Models
    • Solutions for Telecoms

      Solutions for Telecoms

      Complete portfolio of IT solutions and services for Telecommunications
    • Telco Review

      Telco Review

      Comarch Telecommunications Magazine
    • Customer Success Stories

      Customer Success Stories

      How telecom operators worldwide embrace success with Comarch BSS/OSS
    • Comarch Overview

      Comarch Overview

      Find out more about Comarch Telecommunications!
    • Comarch Report

      Comarch Report

      IoT, Assurance and Virtualisation: What CTOs and CIOs are losing sleep over?
      See all resources >>

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