Telecom B2B Self-enablement Platform

B2B Self-enablement Platform: A Self-service Portal for Business Customers in Telecoms

Enterprise customers are the center of interest for every CSP. Their impact on annual income is as significant as their demands for special treatment.  Dedicated, multi-service bundled offers with custom pricings, ordering of hundreds or even thousands of services in one shot, and multi-level access to self-service portal provide business customers with the personalized experience and control they require.  For most of these enterprises, setting up and managing a communication and collaboration platform is not a core activity, and they rather expect their CSP to provide a platform where each employee has the efficient tools to achieve the expected results, wherever they are and at any time.

Comarch Telecom Digital B2B Platform lets CSPs provide enterprises with offers across all telco services, including mobile and fixed voice, data and VPN. These services can be bundled with unified communication, security and cloud solutions in a single Product Catalog that drives all order management processes in a manner that satisfies the needs of modern enterprises and lets CSPs introduce new services seamlessly.

The telecom B2B platform delivers a single and comprehensive 360-degree view where the customer can see data and statistics related to orders, cases and financial information. Business customers can easily manage even the most complex hierarchies, representing their own organization structure, access detailed reporting in context, and set up real-time control or split bill policies over service usage. Role-based access to the self-service portal for various levels of management in the enterprise facilitates the assignment of management responsibilities to the appropriate department. Omnichannel over all platform functions such as ordering, cases and user management assures a consistent experience for customers working in assisted and non-assisted channels at any point in time.

Applying an Omnichannel Strategy in Telecommunications

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Benefits of implementing a self-service portal for business customers - Comarch B2B Self-enablement:

Support for customer-manageable complex hierarchies and multiple roles

Enables companies to carry out split billing (for instance, sharing costs between employees and employers). Combined with flexible rules and dashboards for real-time cost control of subscriptions.

Advanced reporting

Advanced business intelligence solution, numerous pre-configured dashboards and ad hoc reports, all provide for accurate information business needs.

Model-driven approach

Rapid introduction of new products and services, re-using and bundling, experimenting and navigating business to where the market requires has never been easier.

Omnichannel approach

The same, complete 360-degree view and management possibilities on subscription base, orders, cases and financial information in traditional and modern digital channels.

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Case study: Empowering Telecom Enterprise Customers with a Dedicated B2B Platform

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