5G Network Services: Modern Customers’ Needs and Expectations

Would you like to improve 5G-based services in your telecom company? Find out what today's customers expect and what to do to best meet their needs. We reveal that taking advantage of artificial intelligence and automation is proving extremely helpful.

A quick look at the genesis of network services

Telecommunications systems began as highly centralized systems. They had large network elements (core), where all call paths converged and where operations took place to find and connect those optimal for the customer's order. Even automated systems and the first digital systems replicated this scheme. For completeness, it should be added for fairness that the persistence in this system philosophy was due to the use of legacy systems and wiring from previous systems. It was difficult to abandon, with habits and assets buried in the ground. Interestingly, wireless communications systems copied these structures at first. Large telephone exchanges (MSCs) switched transcoded signals to the standard of fixed network exchanges.

Central transcoders (TRAUs), 2 mbit/2 link controllers (DLUs), base station controllers (BSCs) managing a significant number of stations, and finally the key element, access stations. Plus the first central points of contact with data and Internet networks. And, even if small systems were built in a limited area, they would be only smaller and connected to a more central element of the operator, according to the same philosophy.

Services based on 5G networks today

Today, despite the few years since such solutions were used, they are a thing of the past. Each successive generation of wireless technology brought, first of all, decentralization of architecture. It created systems that were smaller and smaller and more and more flexible, because that's what customers wanted, mainly in industry and services. Users declared more and more personalized services and demanded more and more flexibility in creating and maintaining them. And the competitive market made it necessary to keep up with these trends.

Using solutions tested in the IT industry that now allow flexible, fast, reliable, and repeatable building of entire network topologies, moving the location of functions, including those performing different and complex tasks of core networks, and dynamically building and implementing services, we are realizing one of the promises of 5G networks. Today, we have achieved such a state of hardware technology that we have brought telecommunications systems to a state of complete decentralization. This would not have happened, of course, without a significant technological leap in hardware. Miniaturization in both industries has made it possible for us to create an autonomous system tailored for a specific customer within a larger system still managed by the CSP (communications service provider). We can deliver it to any location, run it for any length of time, and then easily shut it down or move it to a new location.

What do the customers really need?

Such architectural and technological possibilities, however, give rise to new needs among customers. They want to take full, or at least more complete, control over the configuration of what is happening in their network without waiting for days or hours for their order to be completed by an operator swamped with orders from other equally demanding customers. They want to perform the changes without involving outside human resources, to the extent and at the time they choose. In doing so, they gain self-reliance and a new level of autonomy in the network, and do not raise costs despite gaining these advantages.

The role of deep automation in addressing customer needs

Deep automation and the application of artificial intelligence allow users for whom this is not their core business to perform network and parameter reconfiguration operations simply, quickly, and reliably. It eliminates the need to have a system ready for any situation with redundant resources in favor of instant, faster reconfiguration. For these reasons, it is also cheaper; fewer resources are needed, including human resources, plus it accumulates and standardizes experience and best practices, the process of improving them being led by artificial intelligence. It also allows intensification of the CD/CI process while maintaining its stability and reliability of implementation.

Interested in improving 5G services provided by your telecom business? Read more in the white paper prepared by Comarch’s experts, entitled "Run Your Business Like an Orchestra with an AI-Powered Orchestrator". Download it to get insight into the world of AI-powered orchestration.


Rajmund Zieliński
Rajmund Zieliński
IAA Product Manager

Having gained solid team-building and management skills in previous roles, Rajmund Zieliński brought his holistic approach to business analysis to Comarch. With a firm grounding in project implementation and transitioning and a sound understanding of the agile management philosophy, his economic and telecommunications industry expertise allow him to strike the best strategic balance that delivers on the aspirations of clients and the interests of his own organization.

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