Vodafone Germany and Comarch Reach the Next Significant Milestone in Comprehensive Next Generation Service Assurance Project
Comarch, the official vendor of the Next Generation Service Assurance and Service Quality Management platform for Vodafone Germany, completes a new release of the project with its Comarch GIS Platform Suite.
Krakow, 11.1.2016 – The fifth release of the Vodafone Germany-Comarch project, first launched in 2009, brings major changes in the project scope and enables further improvements to the experience of Vodafone’s customers. The new extensions to the system provide the operator with tangible business benefits – they will increase user experience significantly and have a major impact on internal Network Operations Center processes. The latest system developments will allow the root cause of a problem to be identified faster, and analysis to be improved. This will translate directly into better resolution times of all detected failures, and therefore to greater customer satisfaction.
In 2009, Vodafone decided to follow a strategy aimed at increasing its business customer market share and better meeting the demands of enterprise customers, by launching a Next Generation Service Assurance OSS consolidation and transition program with Comarch. Comarch Next Generation Service Assurance has allowed Vodafone to transform traditional network-centric fault management into a solution focused on customer service assurance. The system enhanced the pro-activeness of customer service by enabling early detection of network failures, shortening problem resolution times, and allowing customer service impact to be thoroughly predicted and calculated. The project, initially addressed to Vodafone Germany, has been extended and now also embraces Vodafone structures in the Czech Republic and the Netherlands.
By replacing its legacy Fault & Service Management system, Vodafone Germany has reduced capital expenditure (CAPEX) by 47% and operational expenditure (OPEX) by 68%. The transformation also guarantees to lower the cost of future OSS integrations by at least 30%. Monitoring the network in the context of Comarch Service Quality Management provides capabilities to focus on customer satisfaction. The solution has now been completed, with the inclusion of an interface-rich Comarch GIS Platform suite allowing spatial data to be collected, processed, edited and deleted according to the INSPIRE directive, and enabling network services to be shared in the SOA model.
Vodafone provides services for converged products (mobile, fixed and cable) and plans to monitor these services and products using Comarch NGSA.
Marcin Dąbrowski, VP Comarch Telecommunications, says: - The last release of Comarch NGSA & SQM products delivered to Vodafone Germany was a great success. Thanks to the brilliant cooperation between Comarch and Vodafone Germany, we were able to deliver our systems with several new, sophisticated feature extensions. He adds: - It helped Vodafone Germany to achieve the strategic goals of a big OSS Transformation Program. As the Comarch NGSA & SQM solution is one of the crucial systems for Network Management and Operations, we have, this year, started another project with Vodafone Germany. The main objective of this is a new, High Performance NGSA & SQM platform, which will deliver the services with superb availability and responsiveness.
Markus Böhler, Group Manager, Vodafone, says: - We are very satisfied with the delivery and functionalities of release 5. Maintenance downtime was realistic and well prepared. The GeoView is a real benefit for our monitoring teams, especially for our Service and Customer Monitoring teams. We expect to further enhance our customer experience with the use of those new features.
Leaflet: Comarch Service Quality Management
Case Study: Tier 1 Telecom Operator Automates Service Assurance with Comarch NGSA
White Paper: How large CSPs like Vodafone utilize Comarch OSS to cope with today’s challenges
About Vodafone Germany
Vodafone Germany is one of the biggest and most innovative telecommunications service providers in Europe. Vodafone Germany offers mobile and fixed network voice services as well as a multitude of internet and broadband data services to consumer and business customers. A strong focus on development, numerous patents, and continuous investment in network technologies, new products and services has made Vodafone a leading innovator on the German telecommunications market. Vodafone Germany serves more than 33 million mobile network subscribers and is a part of the Vodafone Group, one of the largest telecommunication service providers in the world.