Vodafone Germany is one of the biggest and most innovative telecommunications service providers in Europe. Vodafone Germany stands for communication on one hand, offering mobile and fixed network voice services as well as a multitude of Internet and broadband-data services to consumer and business customers. A strong focus on development, numerous patents as well as continuous investment in network technologies, new products and services has made Vodafone a leading innovator on the German telecommunications market. Vodafone Germany serves more than 33 million mobile network subscribers and is a part of the Vodafone Group, one of the largest telecommunication service providers in the world.
Decreasing revenue due to increasing competition and additional EU regulatory measures puts huge pressure on operational costs and process efficiency. At the same time, Vodafone’s strategy to increase its corporate and enterprise customer market share places even more strain on operational teams, who must already face the strong demands of enterprise customers, including individual SLAs and customer specific monitoring.
To cope with all of the above and to provide a competitive advantage in the enterprise customer segment, Vodafone decided to start their “Next Generation Service Assurance” OSS consolidation and transition program.
Comarch’s service model driven Next Generation Service Assurance (NGSA) solutionprovides the OSS capabilities needed to cope with enterprise customer demands and enables state of the art Customer & Service Management. In addition, rich capabilities to automate processes ensure increased operational efficiency and cost reductions.
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