Implementation of Comarch BSS Suite

Client: Plus Communication (Plus) / Mobile 4 AL, Albania
Industry: Telecommunications

Implemented products: 
Comarch Convergent Billing 
(with an embedded Product Catalog),

Comarch Customer Management
Comarch Business Process Management
Comarch Billing Mediation

Plus Communication SH.A. (Albanian: PLUS) is a telecommunication company headquartered in Tirana, Albania. It is the first Albanian mobile telecommunication company and 4th mobile operator in Albania. It is also the sponsor of the Albanian football team.

The approach

The project approach was focused on the ultimate goal of a short time frame for the service launch, which was forced by the local regulatory body, as well as on PLUS’ strategic objectives, including strong customer cooperation and an ability to use as many out-of-the-box functionalities as possible.

Comarch proposed a phased implementation model, which divided the project into three phases. Such an approach was chosen as an optimal solution for PLUS in terms of scope, schedule and costs, based on Comarch’s experience with previous mobile startup projects.

The project phases included:

1) Phase 1 – functionalities required to start selling the services to customers
2) Phase 2A – functionalities related to rating, invoicing and payments
3) Phase 2B – functionalities such as reporting, automatic payments, trouble ticketing and general ledger (GL) export

Phase 1 lasted 1,5 months – so this means PLUS was able to start registering first customers 6 weeks after the project had started. The whole project was finished within 4,5 months from the starting date, which provided PLUS with a significant competitive advantage and enabled it to meet the regulatory requirements.

Once the implementation finished, Comarch’s cooperation with PLUS was continued and extended e.g. with migration to a new hardware platform, required due to the growth of the operator’s customer base.

Implemented products

The implemented solution consisted of four integrated COTS products from Comarch’s BSS portfolio:

  • Comarch Convergent Billing provides a complete billing functionality for postpaid and prepaid convergence – in the project for PLUS, because of the project requirements, it was installed with its postpaid modules only. It’s architecture is based on two main modules - a central database and a highly efficient, scalable Data Processing Server. The database stores all data of PLUS customers, including reference, financial and usage data. An embedded product catalog module handles the definition of tariffs and products. The Data Processing Server was deployed on a cost-effective hardware platform, ready for the future growth of PLUS customer base.
  • Comarch Business Process Management – a flexible and powerful business process integration component with a workflow management functionality, allowing for fast and reliable definition of business workflow processes for customer management.
  • Comarch Customer Management – a web- based frontend for customer management includes customer registration, service contracting, account data management and more. A user friendly and intuitive user interface can be used in call centers, by customer service representatives, as well as in multiple shop locations, since it can be accessed from any PC via a web browser.
  • Comarch Billing Mediation – a complete set of functions for flexible and powerful interfacing aimed to extract usage data from both network and business entities (e.g. data from roaming clearing houses in different formats and protocols, and delivery of electronic data records (EDRs) in a file format expected by the billing system. Upon processing the gathered data, the mediation module also performs tasks such as data decoding, filtering, record de-duplication and enrichment.

The results

  • Implementation of a fully-fledged billing & customer management solution finished in a very short time (4,5 months) enabled PLUS to meet the regulatory requirements
  • Shorter time-to-market for launching new tariffs and services, thanks to a modern, open product catalog
  • Possibility to offer great customer experience, thanks to a user-friendly web-based portal for call centers, customer service representatives and retail outlets
  • Very good efficiency of CDR (call detail records) collection and their delivery to the billing system, thanks to integration of the BSS solution with corresponding network elements
  • A phased approach enabled PLUS to expand the solution scope according to business strategy and requirements
  • A future-proof solution thanks to easy integration with external systems coupled with great performance and scalability
  • Multiple configuration options with regards to customer management processes, thanks to a flexible business process management (BPM) engine

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