Plus Communication SH.A. (Albanian: PLUS) is a telecommunication company headquartered in Tirana, Albania. It is the first Albanian mobile telecommunication company and 4th mobile operator in Albania. It is also the sponsor of the Albanian football team.
Plus Communication (previously Mobile 4 Al / M4AL – operator of the PLUS network) challenged the Albanian mobile market in 2010 by acquiring a license to operate in the GSM900 and GSM1800 spectrums in Albania. Its goal was to become the leading mobile operator in Albania with a strategic focus on customer satisfaction, innovation & quality of service.
In order to be granted the license, PLUS had to meet strict requirements of the local regulator regarding the provisioning of mobility services and having a fully operational mobile network in a very short timeframe. PLUS needed a fully-fledged BSS solution that would be ready to serve first customers within a few months from the project start.
Requirements for the project included:
The project approach was focused on the ultimate goal of a short time frame for the service launch, which was forced by the local regulatory body, as well as on PLUS’ strategic objectives, including strong customer cooperation and an ability to use as many out-of-the-box functionalities as possible.
Comarch proposed a phased implementation model, which divided the project into three phases. Such an approach was chosen as an optimal solution for PLUS in terms of scope, schedule and costs, based on Comarch’s experience with previous mobile startup projects.
The project phases included:1) Phase 1 – functionalities required to start selling the services to customers
Phase 1 lasted 1,5 months – so this means PLUS was able to start registering first customers 6 weeks after the project had started. The whole project was finished within 4,5 months from the starting date, which provided PLUS with a significant competitive advantage and enabled it to meet the regulatory requirements.
Once the implementation finished, Comarch’s cooperation with PLUS was continued and extended e.g. with migration to a new hardware platform, required due to the growth of the operator’s customer base.
The implemented solution consisted of four integrated COTS products from Comarch’s BSS portfolio:
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