LG U+ was established on July 11, 1996, and has been transforming the lives of customers since. The company strives to develop telecommunications services, high-speed internet, VoIP and IPTV services as well as other data services. In fact, LG U+ was first in the world to establish a nationwide LTE network with super high-speed services of the highest quality. Continuing into the era of 5G and IoT, LG U+ continues to create higher standards of service.
LG U+ operates mobile, home, corporate telecommunication and network management business, with its Yongsan headquarters and office buildings at Magok Science-park and Sangam at the center of its operations. In addition, LG U+ has 12 IDC centers all over the country to provide stable infrastructure and corporate customer support service. Specifically, the Pyeong-chon Mega Center in Anyang, Gyeonggi province, is Asia’s largest white space, global MW-class super modular data center. It is the first IDC to have achieved Uptime Tier III certification in Korea in recognition of the high quality and stability of its non-stop 24/7 service.
As with any other major project, implementing such a complex system was challenging, but we made those challenges work to our advantage.
As one of the global telecom technological leaders, LG U+ wanted to be the first in the world to launch a 5G network. In order to achieve this goal, OSS transformation was very much needed, as existing systems were not providing enough possibilities. The customer faced numerous problems with resource and network management systems, including high system complexity, legacy, a silo-based stack, low degree of automation, inverted network modifications flows (from network to system, not from system to network), high maintenance costs, etc. This resulted in poor data quality and inefficient integration on all levels – business, functionalities and data flow.
In order to proceed with the 5G network launch, we needed to adapt the OSS software first. LG U+ had several requirements,
the most important of which were:
In order to fulfill the LG U+ objective to deploy the first 5G network in the world, our goal was to provide them with comprehensive OSS software tailored to their needs.
The customer needed the solution to be versatile, and to be able to help them reach such goals as introducing customer/service-centered quality management, implementing proactive failure detection that would shorten the mean time to repair, reducing OPEX, improving data quality, and minimizing operator engagement by automating some of the most time-consuming tasks. The proposed solution included multidimensional automation facilities (Comarch E2E Orchestrator) enabling LG U+ design of zero-touch maintenance and provisioning scenarios for 5GC network functions (this function is under development).
Implementing the Comarch solution allowed the customer to attain their goals of deploying the first 5G network in the world
and providing even better customer service.
"At LG U+ we were using an OSS stack developed in-house. The IT architecture was divided into silos, which entailed a number of challenges regarding the introduction of new technologies such as 5G and network virtualization. The successful implementation of the comprehensive Comarch OSS platform enabled us to realize digital transformation and become a cutting-edge, customer-focused CSP."
Hokyung Kwon, NMS Development Team Leader
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