HoloLens – A Creative Way to Revolutionize Field Service Management

Microsoft’s HoloLens technology is a step into what is known as mixed reality. Although the term itself relates to well-known ventures into the worlds of virtual and augmented reality, it does expand on their meaning.

Mixed reality attempts to empower people and organizations to achieve more. It has the potential to help customers and businesses across the planet do things that have until now seemed impossible. Crucial tasks can now be carried out faster, more efficiently and in a much safer manner than before. Most importantly, mixed reality is a way to connect workplaces in a new and creative way.

In layman’s terms, mixed reality is the way that augmented and virtual realities can be experienced in a full array of practical applications in a workplace. It is very much a part of the digital revolution, as it redefines what it means to work in the modern age, allowing access to complex projects from afar and interaction with them in new and innovative ways. HoloLens hardware brings advanced augmented reality to a whole new array of workplaces.

Architects, construction engineers, doctors, and countless other professionals can now provide connected services to their customers or work in large groups across the world on complicated applications and projects.

The use of Microsoft HoloLens in Field Services Management Industry

One of the sectors that benefits from mixed reality technology is the field service management industry. With a wide range of engineering tasks in various fields, from maintaining aircraft engines to the overseeing and upkeep of infrastructure, field service organization requires a hands-on approach, and since safety in engineering is paramount, the servicing process almost always relies on double checking and approvals.

All the functions of field work management can be enhanced by using the latest technology, and often are. From the early onset of the digital revolution, field services have been using computers, tablets, remote digital devices and countless other instruments that have served to enhance performance and increase efficiency. However, none have had the almost limitless applications that HoloLens allows.

Through mixed reality, various problems can be addressed remotely. Complex machinery can be visualized in virtual reality, and work progress can be shared simultaneously on different continents, limiting the need for travel and allowing more people to contribute their expertise to a given project.

This serves not just to bring more efficiency to the field service management industry, but also changes the way it functions. It helps field services to evolve from carrying out routine tasks to creative problem-solving. With more workers being involved in the process through open and integrated workspaces, both physical and digital, to personalized experiences that flow between devices and teams, we are witnessing a true global distribution of services.

Practical Applications of HoloLens in Field Service Management

The field services applications of HoloLens technology include, but are not limited to:

  • Remote assist – collaborating with remote experts to accomplish real tasks in real spaces in real time,
  • Training – creating customized first-person perspective training manuals and step by step instructions for new equipment or new processes,
  • Mixed reality meetings – with team members able to meet and discuss problems remotely,
  • Remote inspection – approvals for processes and service procedures can be carried out remotely and can involve more teams, providing deeper and broader insight.

HoloLens in field services brings new and creative ways you can use it across your industry. Find out how we can help you and your organization apply this revolutionary technology to your specific field service management requirements.


Szymon Uczciwek
Szymon Uczciwek
Head of Comarch Field Service Management Business Unit

Szymon’s area of expertise covers field service and workforce management applications for telecoms, utilities, finance and asset management, the Internet of Things applications, and business and operation support systems for telecommunications. With his experience in mobile technologies and the Internet of Things he brings value-focused, measurable innovation to service provider processes.

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