Comarch Next Generation Service Assurance

Comarch Next Generation Service Assurance enables a telecom operator to monitor complex services, automatically find problem root causes, and enrich events with advanced information (such as business impact calculated with the use of an external system's information). The system makes service assurance possible to control from one convergent, central application.

The solution is composed of three modules:

• Comarch SLA Monitoring
• Comarch Fault Management
• Comarch OSS Process Management

Functionalities and benefits:

• Comprehensive service modeling and monitoring engine, providing the mapping between resources and services, even for complex cases
• Progressive fault management system, including advanced event enrichment (with use of information from external systems) and strong correlation engine to assure clear data presentation and root cause analysis
• Automatic business impact analysis giving priorities to task related to business information (e.g. SLA)
• OSS/J based interfaces to external systems giving you the ability to collect events and information from non-network sources as well as protecting the system growth possibilities
• Process management system controlling and organizing the complex workflow in the areas of Incident and Problem Management, equipped with predefined ITIL and eTOM founded process templates
• Web GUI dashboards and panels with configurable content restrictions for external partners use
• Knowledge Base to gather and store the knowledge, tips, solutions and all necessary information about the devices, services and procedures related with service assurance

To learn more about our offer in this area please browse the materials on the right