Products

Since the establishment of the company in 1993, Comarch has helped numerous telecommunication service providers optimize their business, shorten time to market and enhance customer experience, with the help of our end-to-end portfolio of products and solutions designed to streamline the crucial areas of the telecom business. This led to the creation of a loyal customer community that includes major global telecom groups such as Telefónica O2, Vodafone, T-Mobile and KPN. Our product portfolio covers all areas of the TMF Telecom Applications Map (TAM):

CUSTOMER MANAGEMENT

Comarch's tools for optimizing Customer Management include Self Care (for individual customers) and Corporate Self Care (for enterprise customers) that enable you to cut customer service costs and improve customer experience, as well as CRM for Telecoms - a customer information database specifically designed with focus on the telecom business specifics. We also offer a Loyalty Management suite for operating customer loyalty programs and building long lasting customer satisfaction.

REVENUE MANAGEMENT

Comarch provides you with a toolset of scalable, powerful products for conducting all your revenue management processes. No matter if it is prepaid or postpaid, data, voice or content services - whatever it is, you need to bill and charge for, we have got the right tools. Our flagship product trusted by telecoms worldwide - Comarch Convergent Billing delivers real-time charging capabilities and is able to process huge amounts of data related to any service. Additionally we offer tools that help you deliver the quality of billing your customers expect - Bill Shock Prevention and Billing Quality Assurance. Additional supporting tools in this area include the AAA Server, BSS Mediation, Voucher & Top-Up Management and Billing of Cloud Services.

PRODUCT MANAGEMENT

Comarch Central Product Manager facilitates your product lifecycle management and provides a single order capture interface. Through managing offers and specifications in one place the system leads to significant time and costs savings.

SERVICE FULFILLMENT

Comarch proposes a component-based service creation process, which places the service layer upon the Comarch Service Inventory, while the service assembly process is built upon Comarch OSS Process Management. Together with Comarch Service Activation this set of tools ensures shorter service lifecycles and reduced time to market for service introduction, and fills the gap between service inception and network operations.

SERVICE ASSURANCE

Comarch provides you with a set of products that go beyond traditional fault management (finding network problems and tracking down root causes) and enable pro-active customer service assurance, by offering a dedicated Customer Experience Management system. Service Quality Management and Service Monitoring systems add the service dimension to Fault Management and Performance Management functionalities, thus ensuring a comprehensive toolkit for providing the highest possible quality of service.

RESOURCE MANAGEMENT

Resources such as networks, devices, SIM cards or field engineers (human resources) are at the core of each communication service provider's activity. Besides traditional software for managing and controlling resources, such as the Network Inventory or the Master Resource Management system, Comarch delivers a set of additional components that cover the whole process of resource management. To plan the network expansion and upgrade towards 4G we equip you with an efficient tool for Network Planning & Design and a Configuration Management system. In order to monetize network upgrades, and appropriately manage network capacity, Comarch provides you with Policy and Charging Rules Function. And, for effective management of the field workforces - Comarch delivers a Field Service Management system that enables managing schedules of engineers in the field.

SUPPLIER / PARTNER MANAGEMENT

From Wholesale Billing, through Interc-partner Settlements, to Roaming Agreement Management and Revenue Sharing, Comarch helps you make the most of your business partner relations. With our dedicated set of tools you will be able to handle any service type (including voice, data, premium, content), in any business model (including enabling, reselling, wholesale), for any kind of relationship with national and multi-national partners.

APPLICATION / INTEGRATION INFRASTRUCTURE

To make sure that the COTS portfolio, delivered by Comarch, lives up to these expectations we offer 2 additional products that can be integrated with other applications very smoothly. Comarch B2B Gateway enables telecom operators to make their own BSS systems accessible to their business partners and automate the communication between the service provider and cooperative companies. OSS Process Management tool facilitate the management of complex internal processes and dependencies / relationships between various elements of BSS and OSS environments, allowing system operators to focus on their core business.

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here