Products

Since the establishment of the company in 1993, Comarch has helped numerous service providers optimize their business, shorten time to market and enhance customer experience. 

Comarch products are designed to meet the needs of service providers, no matter what business area they need to optimize:

CUSTOMER MANAGEMENT

Manage your customer information, build loyalty and efficiently process customer orders.

REVENUE MANAGEMENT

Benefit from a set of convergent systems for managing any service or product bundle, with real-time charging capabilities, a powerful engine able to process huge amounts of data. Make the best of tools such as Billing Quality Management or Bill Shock Prevention to improve your customer experience.

PRODUCT MANAGEMENT

Easy product lifecycle management and a single order capture interface. Centralize your product management processes and store product information in one place with Comarch Central Product Manager.

SERVICE FULFILLMENT

Increase the efficiency of your service information management and simplify the service creation and provisioning process for better time to market.

SERVICE ASSURANCE

Ensure that your customers receive the highest possible quality of service by monitoring the status of your network services and leveraging customer feedback for improved problem management. Includes an efficient SLA Management system.

RESOURCE MANAGEMENT

Get a full view of your network resources with Comarch Network Inventory and Master Resource Management – a database of all your resources outside network components such as SIM cards or mobile phones. Streamline network processes with Performance Management and gain control over network fallouts and issues associated with auto-discovery & fault management tools. Optimize your network investments and carefully plan upgrades using Comarch’s Network Planning & Design, then make the best of your optimized network and unleash new revenues with Comarch PCRF (Policy & Charging Rules Function). In the Resource Management domain we also provide you with Field Service Management to help you manage your human resources in the field.

SUPPLIER / PARTNER

Make sure you make the most of your inter-operator relations – benefit from Comarch InterPartner Billing and handle any service type (voice, data, premium, content) andbusiness model (enabling, reselling, wholesale) in various domains (revenue sharing, interconnect, roaming, wholesale settlements).

APPLICATION INTEGRATION INFRASTRUCTURE

The tools and products described in the above presented categories require additional factors in order to make them work smoothly in a telecom operator’s business environment. They need to be well integrated and run within an optimized and agile process workflow. To make sure that the COTS portfolio, delivered by Comarch, lives up to these expectations we offer 3 additional products that can be integrated with other applications very smoothly. Comarch B2B Gateway enables telecom operators to make their own BSS systems accessible to their business partners and automate the communication between the service provider and cooperative companies. Business Process Management and OSS Process Management tools facilitate the management of complex internal processes and dependencies / relationships between various elements of BSS and OSS environments, allowing system operators to focus on their core business.

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here