Implementation of Comarch Fault Management

Client: Polska Telefonia Cyfrowa, Poland
              (T-Mobile Poland)
Industry: Telecommunications
Implemented product: 
Comarch Fault Management

Polska Telefonia Cyfrowa (PTC) a member of Telekom Deutschland Group, is the leading Polish mobile telecommunications provider and operator of the T - Mobile Poland and Heyah brands, currently serving over 13,3 million customers. Since the company began its commercial operations in 1996 under the brand name Era GSM (now T - Mobile Poland), it has continually been offering the latest mobile phone services to its customers. The company was also the first mobile operator in Poland to launch UMTS (2004) — a step constituting a major breakthrough on the Polish telecommunications market (now enhanced with the High Speed Downlink Packet Access technology)

Implemented product

The Comarch Fault Management module monitors all the existing network elements constituting the network infrastructure. It receives, displays and efficiently tracks alarms, all of which allows users to manage potentially debilitating network problems quickly and effectively.

The system also enables users to fully configure the way that alarms are processed. This is done through the creation of rules utilized by the built-in correlation engine. This feature speeds up identification of failures and allows users to allocate tasks according to internal company processes (integration with the Trouble Ticketing system).

In PTC the Fault Management system required on line integration with the existing network and service inventories. Accordingly, the collected alarms regarding network elements were additionally mapped to particular services in order to reflect and present their actual state. As for the presentation of gathered data, a sophisticated alarm visualization interface was provided. It is capable of presenting both current as well as historical alarms.

Apart from displaying a plain list of alarms, it is possible to use maps to visualize the status of the network infrastructure as well as services. The system offers a GIS map based visualization, a logical and hierarchical layout as well as a floor plan view of the network and the faulty elements within. This detailed view enables users to obtain a maximum amount of information on the exact location of faulty elements that can be further passed onto members of technical crews in order to speed up repairs

Additionally, PTC was provided with an advanced reporting tool that facilitates performing thorough network analysis, and consequently taking appropriate measures in order to improve the network’s performance and reliability.

The results

The crucial benefits following the implementation of the Comarch Fault Management solution included:

  • Improvement of network reliability
  • Centralized and unified control across all network domains
  • Quality monitoring of complex services
  • Seamless integration with existing systems
  • Full automation of fault management tasks, including correlation and the handling of Trouble Tickets
  • Future-proof design (easy adaptation to accommodate new management systems)

Thanks to its wide scope of functionalities, Comarch Fault Management is a sure step towards better network management.

Why Comarch?

Please wait

Need some help with product selection?

Tell us about your business needs. We will find the perfect product for your challenge.