With 22,7 million customers, the E-Plus Group is Germany’s third largest mobile telecommunications network operator and since 2000 belongs to the Dutch telecommunication group KPN. E-Plus Group generates annual revenue of over €3 billion (2011) and employs more than 4,500 people in Germany.
E-Plus is now owned by Telefónica Germany.
Increasing efficiency of business processes and managing NGN rollout costs are key issues to any mobile operator. E-Plus Germany selected the Comarch Next Generation Network Planning (NGNP) solution, together with the support in process reengineering, in order to achieve these goals.
E-Plus’ main goal in this project was to transform the processes and the organization. Existing network planning and rollout processes were very complex, with hundreds of workarounds for simple operations, not supported by the tools already in use. In order to start thinking about lean, smooth and efficient processes, Comarch and E-Plus had to stop thinking about applications and focus on business activities in the area of planning and network integration. To secure ROI for the project E-Plus defined a list of business KPIs. These included two high-level business goals: increase of efficiency in planning and rollout by 50% and reducing time-tomarket for new technologies to 3-6 months.
The project assumed the implementation of the Comarch Next Generation Network Planning (NGNP) platform as a core of the transformation. But the main focus was on redesigning and simplifying processes, an essential step to maximize efficiency. Based on the redesigned processes all other project streams were aligned, like the new architecture of IT systems and interfaces or the way to prioritize and scope migration requirements.
Comarch’s approach was to take one stream and make it a leading one, called Business Transition, with two main tasks: redesign all processes independently of the platform requirements (using eTOM/ITIL as a reference and BPMN/EPC notation for Business Process Modeling), and then create a new platform architecture using standardized E-Plus modules and the Comarch NGNP package. In fact, those two areas coexisted throughout the whole project, supporting each other. To secure ROI, a Managed Services model extended with a bonus-malus payment option was applied.
"Throughout the whole NGNP project Comarch has developed and proved its own concepts and ideas for managing and helping with big transformation projects. Comarch skills and OSS strategy helped us in smooth transition from complex legacy architecture and processes into
new lean approach for network planning, delivery and integration."
Department Manager Processes & Support
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