In 1998, DTMS Deutsche Telefon- und Marketing Services GmbH was founded in Mainz, Germany, by a small group of telecommunication specialists. DTMS is rooted in the world of value added services based on landline (fixed) networks. The company commenced its services on the newlyliberated telecommunications market in Germany with a simple and clear message: service numbers and connected value added services. Since the year 2000, DTMS has followed a special service philosophy for all corporate customers with their own call center organization, Application Service Providing (ASP), representing the realization of technical solutions on the DTMS Intelligent Network platform (IN).
Through constant interchange with the customer, DTMS identifies the customer’s specific needs, implements the selected approach on the IN platform and develops new product offerings, applications and improved instruments for call center management in the process. The DTMS approach covers all fixed and mobile networks, as well as the internet, and therefore reaches the highest levels of independence from the effects of convergence. Today, DTMS is an established provider of professional voice portals concerning the corporate customer service area in Germany, Austria (ATMS, Vienna) and the Czech Republic.
In 2001, DTMS had to replace its billing systems as a result of the switch to the euro on Jan. 1, and it took the decision to select the Comarch BSS Suite (formerly Tytan) to help it do so.
DTMS was looking for a novel, sophisticated billing system which would not only meet the requirements connected with the switch to the new European currency, but would also adhere to the growing market demand for high-quality services. Furthermore, product complexity and marketing targets indicated that a flexible and powerful discounting mechanism would be an essential feature of any successful billing solution for DTMS.
Intelligent network business is characterized by advanced services, such as service numbers, conferencing amenities and payment services. These often involve more than two parties, resulting in complex methods of settlement. Similar patterns are expected in the billing of UMTS and other 3rd Generation Services. Competition on this market additionally enforces single and cross-product discounting.
The requirements stated by DTMS were fairly stringent, as the new billing system was to constitute the support for the extended supply chain with separate pricing of services for individual customers. In addition, it had to support many of the advanced intelligent network products (service numbers – free phones, premium rates, etc. – virtual call centers, internet payments, chat-conferencing, access control) and settlement methods (credits, pre-payments, refunds). Finally, real-time processing was required to enable automatically publishing billing data on the web.
The Comarch BSS Suite was the only billing solution capable of fulfilling all the DTMS requirements.
"We needed a highly sophisticated billing system. With a turnover of approximately EUR 15 million per month, we couldn’t afford even the slightest mistake."
Christoph Kurpinski, CTM and Board Member
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