We’ve seen huge growth in the popularity and use of embedded SIMs (eSIMs) recently, and that trend is expected to accelerate in the near future – which is good news for telcos as well as their enterprise and retail customers.
Customer care is king in any business, and all companies must strive to make continuous improvements in this field. For telcos, advances in artificial intelligence systems for customer experience monitoring are playing a key role in this.
The proliferation of Internet of Things devices, the coming launch of 5G, virtual technologies and artificial intelligence all signal a new era in digital telecommunications. These innovations can mean only one thing – it’s time for industry players to reinvent telecoms.
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