Comarch Smart BSS is a complete pre-integrated solution that enables communication service providers to comprehensively manage processes like Request-to-Answer, Order-to-Payment, Usage-to-Payment, Request-to-Change, Termination-to-Confirmation and Problem- / Complaint-to-Solution, via Customer Management and Self Care applications. It’s a perfect choice for Tier-2 and Tier-3 telecoms, including Internet, cable TV providers, satellite TV providers, and MVNOs thanks to fast deployment and low costs. Tier-1 operators will benefit from using it for managing specific lines of business (such as M2M) or services targeted at various industry verticals, both B2B and B2C. Short time-to-market and process-wise attitude makes Comarch Smart BSS the best solution for start-ups.
The highly customizable Comarch Smart BSS allows managing all payment types, both pre-paid and post-paid, and smoothly creating new product offers and specifications through the product catalog engine, which directly reduces time-to-market. The system speeds up generating PIN codes and scratch cards and makes managing them more efficient. The integrated CRM module helps collect info on clients, enhances the customer experience with the additional benefit of preventing churn. Comarch Smart BSS comes with a user-friendly personalized self-care portal and a built-in messaging functionality to simplify communication between companies and customers. The Comarch BSS solution saves time and money by optimizing operations, facilitating day-to-day employee work and significantly increasing their productivity.