Comarch Smart BSS is a complete pre-integrated convergent BSS solution that gives communication service providers comprehensive management abilities in processes such as request to answer, order to payment, usage to payment, request to change, termination to confirmation and problem/complaint to solution, via Customer Management and Self Care applications. It’s the perfect choice for Tier 2 and Tier 3 telecoms operators, including Internet, cable TV and satellite TV providers, as well as MVNOs, thanks to fast deployment and low costs. Tier 1 operators will benefit from using it to manage specific lines of business (such as M2M) or services targeted at various industry verticals, both B2B and B2C. Short time to market and a process-wise attitude makes Comarch Smart BSS the best solution for start-ups.
The highly customizable Comarch Smart BSS allows the management of all payment types, both pre-paid and post-paid, and the seamless creation of new product offers and specifications through the product catalog engine, which directly reduces time to market. The system speeds up the processes of generating PIN codes and scratch cards, and makes managing them more efficient. The integrated CRM module helps collect info on clients, enhancing the customer experience with the additional benefit of preventing churn. Comarch Smart BSS comes with a user-friendly personalized self-care portal and a built-in messaging functionality to simplify communication between companies and their customers. Comarch’s compact BSS OSS solution saves time and money by optimizing operations, facilitating the day to day work of employees and significantly increasing their productivity.