Comarch Service Inventory

The role of Comarch Service Inventory is to enable managing the network from service perspective.  The product, pre-integrated with Comarch Service Catalog, describes the services according to the TMF SID model, which identifies Customer Facing Services (CFS) and Resource Facing Services (RFS).

When integrated with Product Inventory (through the north-bound interface) and with Network Inventory (through the south-bound interface), Comarch Service Inventory provides an end-to-end view of the network, services and products:

• top-down view – enables to drill down from products and services to network resources which are needed to deliver the products
• bottom-up view - enables to go up from network resources and identify what services and finally what products are supported by the specific network element

Comarch Service Inventory manages the information about services and streamlines the service management process in fulfillment and assurance areas:

• Enables to store information about new services being delivered during the fulfillment process in particular CFS / RFS instances for CFS and RFS service orders
• Provides information about existing services to enable proper execution of service orders regarding updates or termination
• Enables calculations of the impact of network-related problems on customer services
• Facilitates alarm propagation and KPI/KQI calculation for service monitoring and service quality management processes
• Provides the information about network resource-service utilization for network planning and upgrading processes

Benefits

• Operational excellence thanks to the complete top-down and bottom-up view of services and the underlying network resources
• Elimination of the gap between business- / customer-centric view and the underlying technical infrastructure enables better control over the costs of network development and maintenance
• Improved resource utilization
• Shorter time-to-market and lower costs of delivering new service to the customer – together with Comarch Service Catalog the product drives service fulfillment automation
• Improved Customer Experience through facilitated service monitoring and service quality management processes

To learn more about our offer in this area please browse the materials on the right