Comarch Self Care

Comarch Self Care is a web self-service tool enabling communications service providers to provide their end customers with an online portal, where they can manage their profiles and service subscriptions without help of a call center agent.

The system enables end customers to:

• browse and analyze their account information and current usage
• activate or deactivate services, and send their feedback to their service provider
• view bills in an online form - e-billing
• perform online top-ups and payments
• review financial operations history and browse financial documents
• self-contract and self-provision the desired services
• easily access information about new services and products available
• report problematic issues (trouble ticketing)
• choose the language used by the system during a particular session

Comarch Self Care includes: Customer Self Care, Business Care, Partner Self Care and Dealer Care, all with a common framework but with unique individual features.

Comarch Self Care Interface

Main Benefits:

• Increased customer satisfaction thanks to an access to a more convenient, “always-on” communication channel
• Lower cost of customer service and reducing staff workload, due to eliminating the amount of customer service calls
• Enhanced marketing efforts thanks to a non-intrusive direct marketing platform for advertising new services and promotions
• Increase in sales orders thanks to having an additional sales channel
• Reduced amount of paperwork leading to increased efficiency of workflows and enabling the telecom operator to be more environmentally friendly
• Faster commission processing due to an advanced mediation system that makes it possible to remotely activate services and receive billing information

To learn more about our offer in this area please browse the materials on the right