Comarch Self Care

Comarch Self Care is a web self-service tool enabling communications service providers to provide their end customers with an online portal, where they can manage their profiles and service subscriptions without help of a call center agent.

The system enables end customers to:

• browse and analyze their account information and current usage
• activate or deactivate services, and send their feedback to their service provider
• view bills in an online form - e-billing
• perform online top-ups and payments
• review financial operations history and browse financial documents
• self-contract and self-provision the desired services
• easily access information about new services and products available
• report problematic issues (trouble ticketing)
• choose the language used by the system during a particular session

Comarch Self Care includes: Customer Self Care, Business Care, Partner Self Care and Dealer Care, all with a common framework but with unique individual features.

Comarch Self Care Interface

Main Benefits:

• Increased customer satisfaction thanks to an access to a more convenient, “always-on” communication channel
• Lower cost of customer service and reducing staff workload, due to eliminating the amount of customer service calls
• Enhanced marketing efforts thanks to a non-intrusive direct marketing platform for advertising new services and promotions
• Increase in sales orders thanks to having an additional sales channel
• Reduced amount of paperwork leading to increased efficiency of workflows and enabling the telecom operator to be more environmentally friendly
• Faster commission processing due to an advanced mediation system that makes it possible to remotely activate services and receive billing information

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here