Comarch will deliver its Convergent Billing tool to enable GTS Poland to improve its billing processes and to help with the launch of new services, faster.
GTS's need for a new billing solution was seen as essential to maintaining its leading market position by helping it to launch novel services more rapidly while improving the automation of its processes. Using this Comarch system will grant GTS a range of advanced capabilities, especially for marketing, finance and billing as well as IT departments. Furthermore, it will help to fulfill the requirements for system stability and compliance with industry standards.
- One of the reasons why GTS chose Comarch was due to the opportunity to attain heightened and more reliable billing-related information for increasing customer satisfaction and first call resolution rates. It was also important for us to improve Front-Office efficiency, including rapid and easy access to billing-related information and the ability to initiate billing-related processes - explains Piotr Sieluk, CEO at GTS Poland.
The project enables quick and reliable product profitability analysis, as well as improved billing accuracy. With this Comarch solution, GTS can decrease the costs relating to billing issues and this will have a positive impact on company's cash-flow. Additionally, it enables increased billing process reliability and precision while minimizing the amount of billing issues, CRM and billing system integration and process automation.
- We are delighted that GTS Poland has decided to begin cooperation with Comarch, and we look forward to a fruitful future together. GTS Poland, as the leading alternative carrier in Poland and a member of the GTS CE Group, is a very important partner for Comarch, and we believe that the broad portfolio of Comarch's BSS/OSS solutions is likely to bring additional value to the GTS Group - states Piotr Piatosa, Vice President of the Management Board and Head of the Telecommunications Business Unit, Comarch S.A. The following services will be delivered to GTS: implementation of Comarch Convergent Billing, data migration from the legacy system, integration with third party systems, as well as maintenance and support.
About GTS Poland
GTS Poland is one of the largest alternative communications carriers, providing up-to-date, integrated services to corporate customers. More than 7,000 business customers of GTS Poland - including large Polish and international corporations, government agencies, and SMEs from almost every industry - can conduct their daily activities and achieve business goals in a secure and effective manner. Currently, GTS Poland has 7 regional offices and delivers its services all over Poland. The company is a part of GTS Central Europe, a carrier operating in Central Europe.