Hrvatski Telekom, the leading provider of telecommunications services in Croatia, has selected Comarch as its preferred OSS vendor. Comarch will support the operator in realizing their strategy of providing customers in Croatia with the best service quality and further developing broadband access and related value added services. The Comarch OSS is expected to accelerate the introduction of all new convergent offers to the market, and to optimize service creation and fulfillment processes. The contract was signed in March and the implementation process is in progress.

The aim of the project is to consolidate Hrvatski Telekom’s OSS environment, built from a number of legacy systems, and to speed up service and product delivery. This OSS deployment includes Next Generation Service Fulfillment, Comarch Field Service Management and Comarch Network & Service Inventory. Next Generation Service Fulfilment and Field Service Management will allow optimization and automation of service fulfillment processes, at the same improving the time to market for convergent offers. The Network & Service Inventory will enable Hrvatski Telekom to utilize network resources to their full potential, boosting service innovation. The solution’s catalog-driven approach will allow introduction of new offers to the market in days rather than months, and comprehensive monitoring and reporting features enable continuous optimization of resources by swiftly detecting the main bottlenecks in service delivery and maintenance processes. Comarch OSS Fulfillment will also provide business benefits in the form of increased business efficiency and cost cutting.

“At Hrvatski Telekom we pay special attention to delivering the best possible customer experience. Thanks to the OSS transformation we are doing with Comarch, as a part of the Business (IT) Transformation Program, we will be able to further automate and simplify our service delivery processes by using the COTS capabilities of the system, shorten the time to market, and, as a result, deliver an excellent converged product portfolio to our customers. What determined the choice of Comarch as OSS solution provider was primarily their deep understanding of our business needs and the possibility to adjust the solution to those requirements. Equally important was Comarch’s strong experience in big OSS transformation projects, and excellent cooperation so far. An additional factor behind choosing Comarch as our preferred OSS vendor was the company’s long-term and successful cooperation with Deutsche Telekom Group on various deployments.”, said Josip Hans Sekulić, OSS Transformation Program Director.

About Hrvatski Telekom

Hrvatski Telekom is the leading provider of telecommunications services in Croatia, and the only company in the country that provides a full range of telecommunication services, fixed line and mobile telephone services, data transmitters, and Internet. Hrvatski Telekom serves 1 million fixed lines, 2.2 million mobile subscribers and 603 000 broadband connections through its residential and business divisions. Company is structured with maximum flexibility and efficiency in mind, allowing for quick response to the market and technology changes.

More information at 

Related Resources:

Brochure: Comarch Comprehensive BSS/OSS Portfolio

White Paper: Fulfilling the promise of component-based service creation

White Paper: How to align the business and technical side of products and shorten time to market

Customer Success Book: How telecom operators worldwide embrace success with Comarch BSS/OSS

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