Comarch, a provider of complete IT solutions for telecoms, signed a contract to deploy a BSS and service fulfillment solution for a Norwegian communications service provider, NextGenTel. As a result of the common project NextGenTel will complete a major transformation of its IT environment, leading to shorter time-to-market for new offerings and improved customer experience, thus enabling growth in both the consumer and business market segments. The solution is based on Comarch’s flagship products: Convergent Billing, Product Catalog Management and Next Generation Service Fulfillment.
NextGenTel offers mobile, fixed, Internet and TV services. The operator is part of the Telio Group, a communications service provider headquartered in Oslo, running operations in Norway, Denmark, Switzerland and the Netherlands.
- Being aware of very positive references earned by Comarch in their previous implementations for communication service providers worldwide, we have chosen them to partner with us in this major transformation of our BSS and service fulfillment environment. Among the factors that influenced this decision were the completeness of Comarch’s solutions, offering rich functionalities combined within one modern platform, as well as the company’s vast experience in doing big IT transformations, including those that relate to the very demanding business customers, says Jørn Hodne, COO at NextGenTel.
The comprehensive platform that Comarch will implement for NextGenTel will encompass multiple functionalities serving both B2C and B2B segments, including enterprises with thousands of subscriptions. The solution will be based on a set of Comarch’s products including Product Catalog Management, CRM, Self-Care, Next Generation Service Fulfillment, Convergent Billing and Billing Mediation. The launch of the platform is planned for the first half of 2015.
- After a thorough analysis of NextGenTel’s requirements, we designed a solution that would help them achieve the assumed business goals. These included improving the quality of customer relationship management, enhancing the transparence and accuracy in billing, increasing margins via focus on self-service and automation, and a significant reduction of service delivery times. We are confident that our BSS and OSS products can help NextGenTel achieve these results, says Piotr Piatosa, Vice President and Director of the Telecommunications Business Unit at Comarch.
It is yet another customer win for Comarch on the Nordic markets, following the 2013 announcement of the deployment of Comarch Convergent Billing for an Icelandic operator, Síminn.