Comarch will automate field service management processes at IET, enabling their customers to benefit from improved quality of their technical field services.
Comarch, a global provider of end-to-end IT solutions for telecommunications, announced today that its Field Service Management (FSM) system has been deployed at IET GmbH, a German full service partner for high-level installation and operation of coax-, fiber optics-, and other broadband networks.
Within the project Comarch has performed a detailed business analysis of current processes at IET and adjusted its Field Service Management solution to their unique character.
The comprehensive solution enables IET to improve field service processes thanks to full automation of scheduling and dispatching processes and complete support for technicians in the field (including mobile access to the system). The solution also contains a module supporting Spare Parts Management processes and GPS-based real-time technicians monitoring and locating work orders. Comarch FSM ensures flexibility in managing changes in techs’ daily schedules. The execution of field work orders is supported by their automated assignment that considers the techs’ availability, skills, individual warehouse stock and current location.
- Comarch has shown flexibility both of their solution and their approach to integration with IET’s IT environment. Those were the main reasons we decided to chose Comarch as a strategic partner.” – says Mehrdad Mansourpour Chief Operating Officer at IET.
“We expect Comarch FSM to bring us a 20% increase of field force productivity. We are convinced this solution will help us improve our KPI of Problems Resolved on First Field Visit up to 30% thus enhancing our customers’ satisfaction considerably.– adds Andy Bate, Programme Manager at IET.
- Our cooperation with IET once again proves Comarch’s high competences in the area of field service management. We were happy to provide IET with cost savings, as Comarch FSM didn’t require any expensive customizations and we believe it will also significantly increase IET’s field force productivity in future, leading to further cost savings. – says Piotr Piątosa, Head of the Telecom Business Unit and Board Member at Comarch
About IET GmbH
IET GmbH is a full service partner for broadband network providers. IET’s service offering covers the complete life-cycle for broadband networks including engineering and planning, implementation and optimization through to maintenance and support. The company, which was established in 2002 and is headquartered in Cologne, Germany, provides its services for a broad spectrum of technologies including Coax, FTTx, Mobile broadband and other broadband technologies. Customers include Unitymedia, UPC, Kabel Deutschland, Deutsche Telekom, Netcologne,and Kabel BW.