Comarch announces that it has again been placed in Gartner’s Magic Quadrant for Integrated Revenue and Customer Management (IRCM). The report includes a positive evaluation of Comarch’s BSS portfolio completeness, as well as praise for its cooperative and flexible approach in implementation projects resulting in high customer satisfaction.

Gartner predicts the worldwide IRCM market will grow from around $18 billion in 2013 to more than $20 billion in 2017. This number reflects external spending on most core IRCM functionalities available to vendors, such as those covered in this Magic Quadrant. It includes license sales, consulting, integration and maintenance, and outsourcing.

Comarch’s main strengths, according to the authors of the report, are:

  • A strong product portfolio covering most areas of Integrated Revenue and Customer Management,
  • Flexible and cooperative approach even in highly complex projects accounts for high client satisfaction,
  • Gained traction for growth areas like M2M connectivity platforms that allow it to leverage its IRCM offering and investing in solutions targeted at B2B and CSP asset monetization solutions.

- Focusing on high client satisfaction, Gartner’s listing indicates Comarch products’ credibility and confirms our commitment to facilitate CSPs asset monetization, as well as opening new revenue streams such as unified communications, digital services or M2M connectivity. In Comarch, we believe that a flexible and cooperative approach in BSS transformation projects is a key value today, where IT and network technology is becoming a commodity and value chains and revenue flows are changing and flowing in real-time, says Krzysztof Kwiatkowski, Head of BSS Solutions, Comarch.

About the Magic Quadrant
Gartner's "Magic Quadrants" position vendors within a particular segment based on their completeness of vision and ability to execute on that vision. The report evaluates the capabilities of vendors that offer comprehensive, end-to-end solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other functions.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Inc., “Magic Quadrant for Integrated Revenue and Customer Management for CSPs,” by Norbert J. Scholz, Kamlesh Bhatia, Jouni Forsman (October 2013), can be obtained from

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