Frost & Sullivan's Stratecast have published “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics, highlighting the benefits of Comarch Field Service Management solution.
The business drivers that are forcing Communications Service Providers to consider new and more sophisticated WFM solutions can be categorized as either customer-related or cost-related. On the customer side there is a need to deliver more sophisticated services faster. On the other hand, the cost pressures associated with an expanding, specialized and expensive field force are colossal.
F&S analyzed the WFM vendors by business drivers of the CSPs, the business challenges that they must face and current market trends. In this context, Comarch Field Service Management was assessed as the solution that optimized skilled resources and schedules using modifiable and adjustable ratings based on appropriate business needs.
- If the average cost per truck roll is $400 (as widely reported) then eliminating just one truck roll per day per technician would save $400,000 each day assuming 1000 technicians – writes Nancee Ruzicka, Director Strategy, OSS/BSS Global Competitive Strategies Stratecast (a Division of Frost & Sullivan).
As with any new solution, WFM vendors must help CSP customers to make a realistic business case for the added capability. Comarch’s solution fits perfectly into these requirements as a complete solution for scheduling, staffing, managing, and supporting the workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model.
- Field Service Management tools are solutions that are primarily deployed by companies in order to achieve certain business improvement goals. The most popular and commonly requested client goals in FSM systems include decreasing costs, minimizing risks, and maximizing the profitability of their services - claims Szymon Uczciwek, FSM Product Manager at Comarch SA.
The report, “Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics,” can be found on the frost.com website.
More information about Comarch Field Service Management can be found on the website fsm.comarch.com.