Increasing The Efficiency Of Field Service Management

Client:
ViaSat, Inc.

Industry:
Communications

Company that acquired WildBlue Communications is ViaSat’s two-way satellite Internet service provider division. Serving over 600,000 subscribers in the United States, the company offers services to home and business customers directly and via resellers including DISH and the National Rural Telecommunications Cooperative (NRTC). In January 2012, ViaSat launched a new, much faster satellite Internet service called Exede® by ViaSat. The service increases the speed and capacity of satellite Internet dramatically through the use of the ViaSat high-capacity satellite system, which includes the 140 Gbit/s ViaSat-1-satellite.

The solution

Comarch Field Service Management is a complete solution that ensures the automated management of technical staff, resulting in less paperwork and better accuracy of scheduling customer visits. It also provides complete support for technicians in the field, including mobile access to the system.

Functionalities:

The results

 

With the launch of its ViaSat-1 satellite, ViaSat has enhanced the quality of its services through faster Internet access speeds and greater coverage. Comarch’s software helps the company improve the quality of its customers’ lives through the installation of outstanding communication services.

ViaSat benefits from Comarch’s software include:

  • Shortened time to arrange customer appointments and execute escalation procedures
  • Support for techs in the field who receive on-line access to their lists of tasks and task details and the potential to report task execution
  • Full reporting with automated reporting schedules and distribution for quick analysis of field situations
  • Increased number of work orders executed daily, enabling new customers to enjoy ViaSat’s services more quickly

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