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Meet the Request

Limitless opportunities on a single platform

Comarch MTR sets new standards in how you manage company processes by integrating fragmented workflows into one cohesive, user-friendly environment. Empower your business with a tool that streamlines operations, boosts efficiency, and drives productivity.

Comarch MTR is designed specifically to elevate your business processes, enhance decision-making, and maximize profitability. Transform your operations with Comarch MTR and stay ahead of the competition.

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Meet the Request - a tool perfectly tailored for your industry

Discover a tool designed with your industry in mind. Flexible and customizable, it allows you to tailor solutions to the unique needs of your business. Increase efficiency, optimize processes, and achieve better results today.

Discover how implementing MTR solution can improve and meet your business needs

Companies that trusted Comarch solutions

Uncover the four key benefits of Comarch MTR

Boost customer experience

Comarch MTR focuses on what matters most: effective communication and optimization. Enhance information flow with automatic updates, ensure process efficiency through automated ticketing, and eliminate communication errors with simplified templates and autoresponders.

  • Turn your clients’ emails/calls into tickets and automate their processing
  • Keep your clients up to date with their request status by sending automatic updates
  • Eliminate communication errors by creating email templates and autoresponders
  • Keep all communication data in one place

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Automate assurance processes with AI/ML

Comarch MTR leverages the latest trends in AI and ML to provide solutions that simplify your daily work. Use the capabilities of artificial intelligence for ticketing, reporting, and error resolution processes. All this with the ability to customize AI to meet your specific business needs.

  • Reduce by up to 90% the number of tickets that need to be processed manually
  • Use the power of AI and analytic-based automation to swiftly categorize, correlate and process tickets
  • Automatically assign tickets to appropriate Operations teams
  • Run automatic actions on a checklist to restore services to operation within agreed SLA
  • Receive real-time automatic alerts from network monitoring systems
  • Cluster correlated tickets into Problems using unsupervised machine learning algorithm
  • Add the context of changes to automate the flow

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Capture organizational knowledge

Utilize your team's expertise to efficiently create a professional work environment. Collaborate to develop unique checklists and tailor your MTR to meet your specific needs.

  • Simplify your processes by using your team’s knowledge embedded in the system
  • Create and trigger automated flows to remediate issues without human intervention
  • Check out our unique checklist mechanisms that let you easily automate basic tasks

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Gain full control of your business

With Comarch MTR, you have full control over your business. Discover an environment where you can easily manage your team, examine and analyze process flows, and prepare reports based on easily accessible data – all in one place.

  • Monitor SLAs, generate reports and analyze data
  • Keep all data and contact history in one place
  • Ensure compliance with industry standards
  • Effectively manage your clients’ tickets

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Unlock the full potential of your business with Comarch MTR. 

Contact us today and discover the game-changing benefits.

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Meet The Request – Everything you need for your company

  • Automated checklists

    Create and trigger automated flows to remediate issues without human intervention. Streamline your operations by setting up automated processes that detect, diagnose, and resolve issues proactively. With Comarch MTR, you can configure workflows that not only identify problems but also take immediate corrective actions, ensuring smoother operations and minimizing downtime.

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  • Ticketing

    Use the power of Artificial Intelligence and analytics-based automation to swiftly categorize, correlate, and process tickets. Leverage advanced AI algorithms to categorize incoming tickets accurately, correlate related issues for comprehensive analysis, and automate processing to expedite resolution.

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  • Alarm Management

    Filter, correlate, and process incoming alarms to ensure centralized control over your network. Implement advanced filtering mechanisms to prioritize critical alarms, correlate related events to identify root causes swiftly, and automate responses to maintain network stability.

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  • KPI Management

    Collect, visualize, and analyze data in a single platform. Automate alarm generation whenever predefined thresholds are crossed to ensure proactive monitoring and swift response. With Comarch MTR, consolidate data from various sources into a unified dashboard, enabling real-time insights and informed decision-making.

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  • Configuration Management

    Customize processing flows to ensure that systems perform in a manner consistent with your business needs. Tailor workflows within Comarch MTR to align with your specific operational requirements and strategic objectives. Whether it's optimizing task sequences, integrating with existing processes, or adapting to changing business conditions, customization empowers you to maximize efficiency and achieve optimal system performance tailored to your organization.

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  • SLA Monitoring

    Use the benefits of automated checklists to restore service operations within agreed SLAs (Service Level Agreements). Leverage automated checklists within Comarch MTR to systematically guide and ensure adherence to predefined steps and procedures during service restoration processes.

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    Unlock the full potential of your business with Comarch MTR. 

    Contact us today and discover the game-changing benefits.

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