Selected Case Studies

Over the past 18 years we have listened to telecom operators. Together we discussed the issues they were facing, their needs and business goals. All we learned in the process made us who we are today - a trusted BSS/OSS provider, who can approach telecom operators' business challenges comprehensively. Read the stories below to see how we managed to solve real problems faced by bigger and smaller operators from various parts of the world.

Go here for the full reference list

Comarch BSS Suite Implementation for KPN, The Netherlands 

KPN launched the project in order to build a solution able to support higher order intake, improve customer satisfaction, reduce churn, shorten the time needed for customer implementation, reduce the number of KPN internal activities and cut costs. KPN decided to face the challenge together with Comarch, using its billing and reporting solution, based on Comarch BSS Suite modules.
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Products implemented at KPN:

Comarch Convergent Billing
Comarch Corporate SelfCare
Comarch Billing Mediation
Comarch Reporting Tool
Comarch Enterprise Service Bus

Comarch NGNP Implementation for E-Plus, Germany

E-Plus’ main goal in this project was to transform the processes and the organization. Existing network planning and rollout processes were very complex, with hundreds of workarounds for simple operations, not supported by the tools already in use. To secure  ROI for the project E-Plus defined a list of business KPIs. These included two high-level business goals: increase of efficiency in planning and rollout by 50% and reducing time-to-market for new technologies to 3-6 months. Comarch helped E-Plus in a smooth transition from complex legacy architecture and processes into new lean approach for network planning, delivery and integration.
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Products implemented at E-Plus:
Comarch Next Generation Network Planning

BSS Suite for Cable TV Operators at Multimedia Polska, Poland
Consolidation resulted in the requirement for a wave of data migration efforts from legacy Business Support Systems used by particular daughter-companies, to a single, central system capable of handling all regions and services under MMP’s jurisdiction. A flexible and complete billing solution was needed to perform the migration seamlessly, and the Comarch Billing System proved to be the ideal choice.
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Products implemented at Multimedia Polska include:
Comarch Convergent Billing (with Customer Management module)
Comarch Billing Mediation

Resource & Service Inventory at T-Mobile, Austria
T-Mobile Austria launched the project in order to build a central inventory covering a heterogeneous network environment. The main part of the project consisted of integration with existing data sources. Taking into account active network elements, such integration seems to be costly and time-consuming but possible.
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Products implemented at T-Mobile Austria include:
Comarch Network & Service Inventory
Comarch OSS Mediation

Resource & Service Inventory at Telekom Deutschland, Germany (former T - Mobile Germany)

Faced with the challenges of today’s telecommunications world, Telekom Deutschland was consolidating its OSS landscape using NGOSS principles. The Resource and Service Inventory (R&SI) is used to manage Customer facing Services, Resource facing Services and resources used for these services coming from different Inventory and Configuration Management systems. The Resource and Service Inventory system is also integrated with other OSS systems, such as Fault Management and Trouble Ticketing. The R&SI project is a crucial element of Telekom Deutschland’s strategy of migration towards next generation networks and OSS. This is the first step towards a self-organizing and self-optimizing network concept, which is a natural continuation of the R&SI project.
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Products implemented at Telekom Deutschland include:
Comarch Network & Service Inventory
Comarch OSS Mediation

Fault Management at Telefónica O2, Germany
With the implementation of Comarch OSS Suite, an advanced network and service management solution, O2 in Germany aimed at unifying and simplifying the whole network management process while at the same time decreasing maintenance costs.
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Products implemented at Telefónica O2 include:
Comarch Fault Management
Comarch Inventory Management

InterPartner Billing at Polkomtel SA, Poland
The project scope was for new pricing and billing solutions supporting the wholesale business-to-business activities of Polkomtel. It covers areas from interconnect, interworking, to all types of MVNOs (Service Providers, External Service Providers, Full MVNOs).
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Products implemented at Polkomtel include:
Comarch Interconnect Billing

Comarch Fault Management at PTC – Polska Telefonia Cyfrowa (T - Mobile Poland), Poland

The implementation of Comarch Fault Management in Polska Telefonia Cyfrowa had solid business and technological justification. PTC required an easily configurable and extendable solution acting as an “umbrella” over a series of already implemented proprietary management systems. At the time of the project’s kick-off, PTC’s network consisted of more than 15,000 network elements of over 30 different types from different vendors. Consequently, these elements were managed by a number of separate, vendor-specific applications.
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Products implemented at PTC include:
ComarchFault Management

Convergent Billing at Crnogorski Telekom, Montenegro
With the implementation of Comarch Billing System & Customer Management, an award winning BSS solution, Crnogorski Telekom aimed at increasing the efficiency of customer maintenance, supporting business processes and streamlining daily work of end users.
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Products implemented at Crnogorski Telekom include:
Comarch Convergent Billing
Comarch Billing Mediation
Comarch Interconnect Billing

Auchan Telecom, France - new business launch in only 4 months
Auchan Telecom needed to extend its offer to mobile Internet service and  selected Comarch to provide the Service Delivery Platform, which was to grant customers IP network access, depending on the real-time voucher account balance. Using HTTP and web services as main access tools, Comarch’s integration gateway (SOA) easily interfaced with the dedicated MNO that Auchan Telecom chose to collect IP traffic. The project was completed in only 4 months.
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Products implemented at Auchan include:
Comarch Convergent Billing (with Customer Management module)
Comarch 3arts
Comarch Self Care

End-to-End WiMAX Solution at Telenor, Montenegro
Telenor, thanks to Comarch, run the pilot project for ubiquitous Internet  access - Wireless/Mobile Broadband. The success of this project confirms Telenor’s leadership in mobile broadband Internet delivery, and gives invaluable experience to the Group and its affiliates.
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Products implemented at Telenor include:
Comarch 3arts
Comarch Service Activation

OSS/BSS Platform at Bitė Group, Latvia & Lithuania
As a result of implementing the Comarch OSS/BSS platform Bitė Group ncluding UAB Bitė Lietuva and SIA Bite Latvija has been offering high-quality services to their end customers and service providers.
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Products implemented at Bitė Group include:
Comarch Convergent Billing (with Customer Management module)
Comarch Billing Mediation
Comarch Interconnect Billing
Comarch Service Activation

Comarch Convergent Billing at Bouygues Telecom, France
Bouygues Telecom required a platform to support the company’s business development strategy of supplying additional mobile services to end users through SMS, Voice, MMS, WAP and I-Mode™, in collaboration with a growing number of content and service providers. This approach demanded a sophisticated billing system capable of handling the complex accounting processes between the French mobile operator and its partners.
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Products implemented at Bouygues Telecom include:
Comarch Interconnect Billing
Comarch Partner Relationship Management

BSS/OSS Platform at OnePhone Deutschland, Germany
Starting out as a new operator for corporate customers in Germany in 2009 OnePhone required a complete BSS and OSS platform including all software, hardware and professional services. One of the main challenges was fixed-mobile convergence (“one-phone”).
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Products implemented at OnePhone include:

Comarch Convergent Billing
Comarch CRM for Telecoms
Comarch Corporate Self Care

BSS Suite at Cablevisión de Saltillo, Mexico
Comarch offered a pre-integrated billing, customer care and network management solution that supported all of Cablevisión’s business lines, including telephony. Additionally, the solution included a prepaid module that allowed Cablevisión to offer prepaid services and an interpartner billing module to efficiently handle the company’s agreements with other carriers.
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Products implemented at Cablevisión de Saltillo include:
Comarch Convergent Billing (with Customer Management module)
Comarch Self Care
Comarch 3arts
Comarch Service Activation
Comarch Active Mediation

BSS Suite at dtms, Germany
The project realized for Deutsche Telefon and Marketing services has proven the Comarch BSS Suite’s capabilities in providing a demanding customer with a successful solution fulfilling complicated requirements. On this occasion, the Comarch BSS Suite has proven itself on the IN field. Mature functionality granted the possibility to implement complex settlements of advanced services of this type, while the flexibility enabled achieving the required customization and integration. The same features enabled us to succeed in large projects on other markets, including wireline and CATV.
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Products implemented at DTMS include:
Comarch Convergent Billing (with Customer Management module)
Comarch Interconnect Billing
Comarch Billing Mediation
Comarch Offline Billing Module (OBM) & Credit Control Module (CCM)

InterPartner Billing at Netia SA, Poland
The project goal was to handle Netia’s interconnect agreements and manage the end-to-end processing path: starting from data loading from mediation, rating, billing and reporting with respect to multi dial plans, integration with GL and external sources of reference data.
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Products implemented at Netia include:
Comarch Interconnect Billing

BSS Suite at 6GMOBILE, Netherlands

Implementation of a dedicated MVNO solution
6GMOBILE chose Comarch as the provider of a comprehensive, rule-based and highly effective MVNE/MVNO solution, based on modules from Comarch BSS and OSS Suites.
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Implementation of the B2B Gateway solution
Having the existing Comarch BSS platform successfully implemented and in place, 6GMOBILE wished to extend it with a B2B interface. This new gateway is a central integration platform, allowing MVNOs and other third parties for direct access to the  underlying BSS platform of 6GMOBILE – without the need for using existing web applications.
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Enhancement of roaming call back user experience
Due to the increasing amount of players on the telecommunications market, operators must look for new strategies for cost reduction in order to retain their competitiveness and provide attractive services to their (potential) clients. The attractiveness of a service, however, is not only measured in terms of its price and functionality, but also in relation to the usability and user experience, which are major ingredients of how lucrative a service is to customers in the present-day market.
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Products implemented at 6GMOBILE include:
Comarch Convergent Billing
Comarch Interconnect Billing
Comarch B2B Gateway
Comarch Voucher & Top-up Management
Comarch Master Resource Management

Comarch BSS Suite at Grupo TVCable, Ecuador
Historically Grupo TVCable’s billing and customer care systems were decentralized, with each geographical region managing its own local customer base and billing operations. As the company grew, this setup was becoming very inefficient and difficult to manage. A new system was needed to bring it all under one roof.
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Products implemented at Grupo TVCable include:
Comarch Convergent Billing
Comarch InterPartner Billing
Comarch Billing Mediation

Implementation of Comarch Billing Cloud at fring, Israel
Being that the mobile VoIP services market has advanced, fring designed an innovative product that allows making phone calls from their application to mobile and landline phone networks. The Comarch Billing Cloud solution was selected in order to provide rating, charging and billing of services of this revolutionary business idea in real-time.
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Products and services implemented at fring include:
Comarch 3arts
Comarch Billing Cloud
Comarch Data Center

Implementation of Comarch BSS for Cloud Services Aggregator at Oxycom, Poland

Comarch provided OXYCOM with a convergent solution for managing the end-to-end cloud revenue chain in financial and operational aspects. The solution supports OXYCOM in acquisition and delivering services in the cloud, including operation and business applications in the SaaS model and infrastructure as a services (IaaS).
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Products and services implemented at Oxycom include:
Comarch Convergent Billing
Comarch Billing Mediation