Comarch Next Generation Service Assurance transforms traditional network-centric fault management into an assurance solution focused on customer service. The main purpose of the system is to enhance customer service pro-activeness capabilities. This is possible because the system allows early detection of network problems and the ability to predict and calculate customer service impact based on the service models from service catalog and inventory systems. The solution is capable of monitoring digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.
Pro-activeness and reducing the time needed to resolve service incidents are the main benefits of the solution. They arise from its pre-integration with service catalog and service inventory systems. The service model and service topology information are crucial capabilities, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately.