With the recent emergence of convergent services, the creation and implementation of cost and time-effective integration solutions has become critical for SPs. Customers demand new services delivered in bundles in a value chain, which potentially requires the integration of different technologies. This means the participation of a variety of partners, including fulfillment partners, subcontractors and content providers. As a result, it is essential to provide a platform that facilitates integration, in order for service providers to survive in today's highly competitive environment.

Comarch has developed a comprehensive end-to-end solution for satellite internet access providers - the Comarch Satellite Package.

Comarch is highly experienced in solution integration. The flexible and modular Satellite Package has been designed to work seamlessly with service providers' existing data models and systems. All required integrations may be easily performed utilizing one of the well-known technologies (e.g. Web Services), with all two-way communication maintained by an Enterprise Service Bus (ESB). Comarch delivers the solution's stable core, while maintaining the flexibility necessary to deploy sophisticated integrations with external systems.

To offer an alternative internet connection or internet services in rural areas, service providers must possess a stable, convergent platform to support the provided services. The Comarch solution is ideal for satellite internet access providers, assisting with building long-term customer relationships by delivering a high-level customer experience. Additionally, Comarch's expertise enables the CSP to offer top quality services with a convergent platform, while maintaining control of operational expenses.

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Key Features and Functionalities:

• Pre-integrated CRM, BSS and Network Management systems
• Enhanced customer self care portal
  
• Unified data model for customer data and product catalog
• Flexible, modular solution built upon a stable core
• Support for retail and wholesale business models
• Flexible and easily modified Business Process Management

Comarch Satellite Package Features- click to enlarge

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The solution entails many benefits, with pre-integrated CRM, BSS and Network Management systems. The most important advantages include a unified customer data model and single product catalog across the entire solution. Particularly valuable for satellite SPs is its ability to fully control and monitor all orders and transactions moving through its layers, from sales channels, billing, back office, to provisioning and fulfillment. Furthermore, although the system's main processes are available out-of-the-box, the flow of orders and other business processes can be easily reconfigured by the customer, depending on specific business requirements.

Key Benefits:

• Controlled operational expenses, due to a high degree of business process automation
• Enhanced customer experience, due to a provided dedicated self service portal
• Customer ability to reconfigure the flow of business processes
• Full control and monitoring of orders and transactions progressing through multiple systems

Would you like to know more about our Solutions for Satellite Service Providers? Contact us! >>