 | Increasing service innovation in the B2C and B2B customer segments: Specialized BSS/OSS silos or a unified architecture? Analysys Mason report commissioned by Comarch This white paper answers the following questions: - What are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?
- Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?
- How do your business and mass customers differ in terms of opportunity-to-cash challenges?
- How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?
- What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations?
- How much BSS/OSS can really be shared between B2C and B2B domains?
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![]()  | How to shorten time-to-market by embracing business and technical aspects of telecom product design Author: Łukasz Mendyk, OSS Product Manager - How to save time and money by appropriately modeling products and services both from the business and technical perspective
- How to apply a four-layer product design model Offerings-Products-Services-Resources and verify it from the product reusability viewpoint
- How to reuse product specification to create offerings for various customer segments
- How to practically implement the proposed product design process, by testing what works best for your customers
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![]()  | How to make the most of your M2M platform Author: Wojciech Martyniak, M2M Consultant - What are the levels of M2M communications?
- How does an M2M platform communicate with customers, devices and SIM cards?
- When purchasing an M2M platform - how to choose the right delivery model?
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 | Business process reengineering and optimization – the way to increase efficiency for telecom operators Author: Jakub Zaluski - Kapusta, OSS Consulting Manager - How to approach the redesign and optimization of processes in the areas of network planning, rollout and integration
- Why a simplified process-driven approach is more efficient than cycle-based integration processes
- How to reengineer your processes in practice – steps and roadmap
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 | How to Face the Challenge of Spectrum Migration? Author: Andrzej Ambrożewicz, Senior Consultant Radio Networks - Why spectrum management is gaining importance nowadays?
- How spectrum management relates to the network and the OSS environment?
- What the frequency redeployment process looks like – a step by step guide
- What is Comarch’s proposal of a supporting IT solution?
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 | Moving from network assurance to customer service assurance. A different view on SQM, fault management and performance management. Author: Łukasz Mendyk, OSS Product Manager - How to refocus assurance from the network to customer services.
- What pro-active customer experience management means in practice.
- How to transform Performance Management into an SQM system.
- KPIs vs KQIs - metrics that should be used to identify problems influencing customer experience.
- Why Fault Management systems should be shifted towards service monitoring tools.
- Ways a transformation project can reuse the existing OSS ecosystem.
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 | From the core of the network to the customer. How OSS ensures a seamless customer experience. Frost & Sullivan Report commissioned by Comarch - What are the 4 OSS functions that will influence change in your customer experience?
- How to make sure your fulfillment system shortens time to market and boosts service innovation?
- What are the most critical business priorities in your assurance strategy?
- What actions can you take to ensure network upgrades translate directly into better quality of service?
- What are the benefits of including customer data in the network planning, engineering and design processes
- How to effectively manage network traffic and optimize capacity by implementing SON features
- How Comarch helps MTS Russia improve their customer experience (case study)
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 | Smartphone: The Best Tool for Cutting Field Service Costs and Increasing Productivity Author: Szymon Uczciwek, FSM Product Manager - Why mobile access for technicians is crucial for optimal field service management
- How can Smartphone's support field employees
- In what way does using a Smartphone improve customer experience
- Which features of the mobile application for field workforces are the most essential
- How to choose the best mobile solution for your business
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 | How can telecom operators turn the increasing data consumption to their benefit? Author: Łukasz Mendyk, OSS Product Manager - How have flat rates turned into a telecom operators' worst nightmare?
- Why is returning to usage-based data plans not the best strategy?
- How can operators profit from increasing data consumption?
- What business models will enable operators to sell customer experience?
- How can the market presence of both OTT players and telecoms be turned into a win-win situation?
- What IT tools are needed to support the implementation of an application enabler strategy?
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 | OSS/BSS Integration – The Building Block of the Era of “Big Data” Frost & Sullivan Report sponsored by Comarch - What challenges do operators have to tackle in a Data-Driven Market?
- How OSS/BSS Integration helps CPS overcome these challenges?
- Why vendors with a full BSS/OSS portfolio become the preferred choice for CSPs?
- What is Comarch 's innovative approach to bridging the OSS/BSS gap?
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 | Author: Paweł Lamik, CRM Product Manager This paper discusses 5 best practices for enabling efficiency and innovation in the delivery of differentiated services and support to customers. It also provides additional suggestions about how BSS solutions currently in use can be leveraged to implement them. These best practices, based on the experiences of Comarch’s customers, are: - Enabling sales-driven product innovation
- Delivering a personalized customer experience
- Moving operations and customer interactions to the web
- Focusing on exploring market segments and niches
- Leveraging partnerships to maximize returns on core assets
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 | Author: Pekka Valitalo, BSS Market Analyst - Why you need to transform your current billing system
- How a modern convergent billing platform can help you improve customer experience while keeping costs low
- What features and functionalities you should look for in an ideal convergent billing solution
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Author: Pekka Valitalo, BSS Market Analyst
- How service providers’ existing BSS systems can slow down their business
- The disadvantages of having multiple product catalogs
- How Comarch approaches BSS transformation in terms of product catalog-centric architecture
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 | How service providers can maximize profits from the business customer segment Author: Krzysztof Kwiatkowski, BSS Product Manager - How to realize the potential of business customers
- Simplifying IT to achieve synergy and reduce costs, whilst eliminate revenue leakages
- Achieving a common IT architecture and standardized business processes across departments
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 | Author: Szymon Uczciwek, FSM Product Manager - How Field Service Management increases the efficiency of your staff
- FS Dispatchers and Schedulers
- FS Manager
- In what ways can FSM help streamline communications between various departments in your company
- How you can significantly improve the quality of your customer service using FSM tools
- How FSM changes the roles of sales, CSRs and technicians
- How these changes can help you improve your relations with customers
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 | How to Improve your Customer Experience with Policy Management Author: Pekka Valitalo, BSS Market Analyst - How and why did the policy management issue emerge?
- What does the customer expect?
- How does policy management affect your customer experience?
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 | Employing the Self-Organizing Network concept for LTE rollout
Author: Łukasz Mendyk, OSS Product Manager- The role of self-organizing network functions for LTE rollout
- How to control automation in order to align it with business goals
- How to introduce a customer service-centric view for SON implementation
- What is needed for "plug & play" paradigm implementation
- Why SOA is the right approach for SON implementation in a multi-vendor environment
- How to introduce SON, using a step-by-step approach
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 | Author: Krzysztof Kwiatkowski, BSS Product Manager - What kinds of MVNOs there are on the market
- What features should be taken into account in the search of a perfect MVNO platform solution
- What deployment models are possible in the MVNO business
- Why MVNOs are an opportunity not a threat for the mobile operators' businesses
- What models of MNO / MVNO cooperation can be considered
- How Comarch responds to the needs of the MVNO / MVNE market with a dedicated BSS solution
- How Comarch's solution worked in reality - Auchan Telecom and Vistream case studies
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 | The Critical Role of Next Generation BSS/OSS in Cable Providers' Business Author: Krzysztof Kwiatkowski, BSS Product Manager - Why cablecos and telcos have to compete
- Why do operators need to transform their business towards multi-service
- How can next generation OSS and BSS help you in transforming your business and achieving a competitive advantage
- What to consider when looking for a perfect solution to support your cable business
- How does Comarch respond to the needs of Cable providers
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 | Explaining the idea of Rich Communications Suite Author: Grzegorz Wachocki, Senior Software Analyst - How to use RCS to make your everyday communication more efficient
- The three main features specified by RCS: enhanced phonebook, enriched call and enriched messaging
- How RCS features integrate with various software platforms and devices
- Comarch's involvement in development of RCS-related products
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| | Slicing up the M2M revenue pie: How to get your share and boost your business Author: Pekka Valitalo, BSS Market Analyst, Krzysztof Kwiatkowski, BSS Product Manager - How can M2M communication help you acquire additional revenue sources?
- What types of companies are active on the M2M market?
- What constitute the typical features of an M2M platform and how can they support your enterprise?
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 | 10 Ways to Optimize your Satellite Broadband Business Author: Krzysztof Kwiatkowski, BSS Product Manager - How can you enhance your offer, while simultaneously reducing costs?
- How can you optimize your satellite business to provide a seamless experience for end-customers?
- How can you efficiently manage your workforce and increase customer satisfaction?
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 | Self-tuning OSS Author:Łukasz Mendyk, OSS Product Manager- What an efficient OSS system should entail
- How an OSS system can help you reduce time to market and at the same time maintain profitability
- Why efficiency improvement must be a continuous process
- How system performance can be measured and assessed
- What is the value of Service Fulfillment and Service Assurance KPIs
- What an efficient OSS system means for the quality of your customer service
- How Comarch approaches this challenge
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 | The Concept of B2B Gateway Author: Pekka Valitalo, BSS Market Analyst - The importance of B2B partnerships for service providers
- The types of business challenges created when adapting to market conditions:
- platforms not flexible enough
- integration issues
- too many various system interfaces
- What tools can be used to overcome these challenges
- How the addition of new services to an existing platform can be performed, with minimal impact on already operating services - sample case of MVNE-MVNO cooperation
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 | Aiming Towards Better Customer Experience with ITIL and eTOM Author: Pekka Valitalo, BSS Market Analyst - ITIL is becoming more and more popular among companies but it may also cause overlapping with other standards that are in use within the company
- Companies should consider ITIL as a set of best practices that have to be tailored according to individual company needs
- The best practices from ITIL and business process flows from eTOM contribute towards a subset of ITIL-based eTOM business process flows
- Comarch supports operators with the transformation towards ITIL best practices, based on the vast experience that Comarch has gained from the telecommunications and IT industry
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 | Towards Self-Organizing Networks Author: Jakub Kapusta-Zaluski, OSS Product Manager - Increasing complexity of networks and OPEX reduction pressures cause that operators are forced to change the way how they operate their networks
- Self-Organizing Networks (SON) promise to reduce manual effort needed for network operation by making networks capable to self-organize and manage its resources
- Comarch product portfolio supports SON use cases via automated process management and integration of planning and optimization, configuration management and network provisioning capabilities
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 | The Way to Customer-Centric Service Management Author:Łukasz Mendyk, OSS Product Manager - How to achieve customer-centric service management
- Why next generation service management is the right way to lower business costs and time-to-market for new services
- Benefits of pre-integrated customer service fulfillment and assurance
- Why complete service lifetime support is key to achieve a seamless customer experience
- How new services can be easily built from reusable components
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 | OSS and CRM – integration that pays Author: Paweł Lamik, CRM Product Manager - Learn how much can be done in terms of profitability simply through a tighter integration of CRM and OSS
- See what happens when customer orientation meets thinking in circuits
- Find out what the advantages of a centralized product repository and a common workflow engine are.
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 | Efficient Partner Management Author: Krzysztof Kwiatkowski, BSS Product Manager, - Learn why the business influence of third parties on the business models is expected to grow
- Check how automated business processes can be used during all stages of interaction with partners
- Find out why the amount of service offerings for end subscribers increase
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 | Fulfilling the Promise of Component-Based Service Creation Author: Łukasz Mendyk, OSS Product Manager - How customer demand for new services can be both a new revenue source as well as a challenge
- How services can be delivered via a generic service assembly process
- Why shorter time-to-market and easy integration are not just meaningless buzzwords
- How to benefit from value chain changes and new partner relationships, such as content providers
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 | Moving Service Assurance to the Next Level Author: Jakub Meisner, OSS Consultant - Learn about ways in which operators ensure the proper quality of many complex services they deliver
- See why the growing number of services means that OSS systems have never been as important as they are nowadays
- Read about the reasons for which operators cannot even think about delivering modern services with good quality without significant help from the supporting systems
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 | Telco's Next Battleground Author: Krzysztof Kwiatkowski, BSS Product Manager
- See what the forecast for the mobile advertizing market is
- Read how carriers are reacting to the changing market environment and learn which direction holds the most promise for Telco businesses
- Check out how telecommunications carriers are answering the challenges of the next generation
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 | SLA Management: What Are You Missing? Author: Jakub Załuski, OSS Product Manager
- What is the role of applications in modern service models?
- How do you build a SID-based service model?
- How can you automate your service model updates?
- How do you prioritize services based on customer information?
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 | The Increasing Importance of The Wholesale Billing Domain Author: Krzysztof Kwiatkowski, BSS Product Manager
- Why traditional interconnect billing solutions are not well-suited for wholesale billing
- How to reduce operational costs of wholesale agreements
- What are the main challenges for the telecommunication wholesale business
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 | What to look for in a perfect inventory solution? Author: Author: Malgorzata Kwatera, OSS Solution Manager - What is the perfect foundation for automated Service Activation and SLA Monitoring?
- How to efficiently implement an inventory management solution?
- How can you maintain the highest level of accuracy of the inventory database?
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