Self Care

Comarch Self Care is a web self-service tool enabling communications service providers to provide their end customers with a convenient online self-management portal, where they can access and edit their profile data and service subscription information, without any help of a call center agent.

Self Care

Benefits

Give customers better control over their finances

Let your customers: browse invoices online, perform online top-ups and payments, review financial operations history and browse financial documents, choose the language used by the system during a particular session.

Automate order management and trouble ticketing

Enable your clients to: view and edit their personal data, access information about currently used services, activate or deactivate services, self-contract and self-provision the desired services, easily access information about new services and products available, report problematic issues (trouble ticketing).

Improve your customer experience

Increase your customer satisfaction thanks to providing an access to a convenient, “always-on” communication channel for your subscribers.

Lower the cost of customer service

Reduce the workload of your customer service teams, due to eliminating the amount of customer service calls and moving part of customer management into the hands of your clients.

Boost your marketing and sales

Enhance your marketing efforts thanks to a non-intrusive direct marketing platform for advertising new services and promotions. Increase the amount of new sales orders thanks to the ability to reach your customers through an additional sales channel.

Increase workflow efficiency

Reduce the amount of paperwork leading to increased efficiency of workflows and enabling the telecom operator to be more environmentally friendly

Comarch Self Care - screenshots

Comarch Self Care

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Case Study

"The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly." 

Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions

Download Case Study >>

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