Comarch - Helping Cable Operators to Become Customer-centric and Maximize Profit with a New End-to-end Solution
In response to the requirements of existing and new customers, Comarch has extended its offer to cable operators competing with other service providers. Although TV services remain the fundamental revenue stream, significant income growth originates from high-speed Internet and telephony services, highlighting why companies traditionally perceived as cable operators are transforming towards Multi-Service Operators (MSO).
Within this transformation process, cable operators must modify their offers and tailor them to the individual customer’s needs, in order to deliver a truly rewarding customer experience, thus retaining existing and winning new customers. Changes to the ways in which cable operators address their customers’ means improvements to their BSS/OSS systems are required. For this reason, Comarch reaches out to cable TV providers with its end-to-end solution for cable operators.
- We recognize the importance of supporting cable operators with tools that enable them to increase their competitiveness, ensure high quality services and help them to excel with regard to their customer orientation strategy, while offering multiplay services. This promise is reinforced by our experience gained on the telecommunications market and Comarch’s products and services, which are constantly being developed to help operators become truly customer-centric. – explains Krzysztof Kwiatkowski, BSS Product Manager, Telecommunications Business Unit, Comarch SA.
This dedicated Comarch solution for Cable Operators helps raise the revenue per subscriber and is flexible enough to support any future expansion of the operator. It is also focused on removing all limits to marketing creativity and ensuring error-free billing, complete control and security of financial operations, field force automation, robust support in day-to-day operations and more.
Comarch’s existing cable customers include Cable Onda, Panama, Cablevision De Saltillo, Mexico, Multimedia, Poland, Grupo TVCable, Ecuador and more.