Three things will have a major impact on the transformation of service assurance for telecommunications in 2020. These are artificial intelligence, 5G, and deeper cooperation. In 2020, we should see practical implementations of model-driven, data-based AI/ML, where the models are managed in the product, service and resource catalog. Telcos will also better understand and serve their customers, thanks to the use of artificial intelligence as a means of determining and driving customer experience. Download our white paper and learn more.
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