Innovative technologies such as artificial intelligence, machine learning and the Internet of Things are transforming the way telecoms operate and provide services to their end-customers. These technological solutions are shaping CSPs’ strategies and placing focus on the automation of sales, marketing, network maintenance and operations, customer experience, service fulfillment and assurance. But where are telecoms today on their journey to automation? How are CSPs using these modern technologies, and what advantages do they see? Find out in our survey report.