WHITE PAPER: Increase efficiency of Order-to-Cash processes by optimizing field service management

If you ask telecommunication executives, which process is crucial for their company’s operations, probably most of them will answer that it is the order-to-cash or order-to – cash-related process. Moreover, if you ask, which one is the most complex and was or will be optimized or transformed, the answer would be almost always the same. This is because the order-to-cash process generally affects the strategic aspects of most telecom businesses: improves time to market for new services and, if effective, can increase market share.
Increase efficiency of Order-to-Cash processes by optimizing field service management cover

What can you learn?

  • Can order-to-cash processes be efficient and customer-focused at the same time?
  • Can FSM tools improve crucial Service Delivery KPIs?
  • Should dedicated solutions be provided for field services regarded as unique?
  • Why is a dedicated field service management solution essential for cost savings and business efficiency?
The process is attractive from many points of view (integrations, workflows, etc.) and making it efficient and flexible with certain tools is essential. However, sometimes there is no time to consider one very important aspect of the process. An aspect that is often covered in one point on the transformation map or presented as one particular step, but that has remarkable impact on many areas of CSPs’ core activities, such as customer service or network operations.

This aspect is field service, an area which can be described as all of the activities that have to be carried out at the customer’s or network’s location, in order to complete the order-to-cash process and start collecting charges for the service. This activity however, is complex and has to be managed well.

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