Moving from network assurance to customer service assurance.
A different view on SQM, fault management and performance management


What can you learn?


How to refocus assurance from the network to customer services?

What pro-active customer experience management means in practice?

How to transform Performance Management into an SQM system?

PIs vs KQIs - metrics that should be used to identify problems influencing customer experience

Why Fault Management systems should be shifted towards service monitoring tools?



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