Increasing service innovation in the B2C and B2B customer segments

 

What can you learn?

 

What are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?

Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?

How do your business and mass customers differ in terms of opportunity-to-cash challenges?

How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?

What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations?

 

How much BSS/OSS can really be shared between B2C and B2B domains?

 

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