WHITE PAPER: Increasing service innovation in the B2C and B2B customer segments

Increasing service innovation in the B2C and B2B customer segments cover

What can you learn?

  • What are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?
  • Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?
  • How do your business and mass customers differ in terms of opportunity-to-cash challenges?
  • How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?
  • What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations? 
  • How much BSS/OSS can really be shared between B2C and B2B domains?

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