WHITE PAPER: How Telecoms Can Become Pro-Active in Managing Customer Experience

How Telecoms Can Become Pro-Active in Managing Customer Experience cover

What can you learn?

  • How the customer experience depends on various touchpoints on thei journey
  • Why the network is the first and most important customer touchpoint
  • How to adopt a pro-active approach to customer experience management
  • How managing service quallity evolved from the service operations center to integrrated assurance

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