The current state of the service management market requires greater flexibility and better organization of work. Today’s companies have to find a way to cope with fast-changing environments and, at the same time, must strive to meet customers’ expectations in terms of rapid issue resolution and agile workforce management.
Automation is the key to success.
Thanks to well-optimized distribution of tasks, organizations may take a step forward and increase productivity and effectiveness. The service delivery process runs smoothly only when the right tool is in place.
COMARCH FSM offers a wide range of possibilities to manage available resources in order to provide efficient and accurate solutions limiting manual interactions and time spent on in-depth analysis of daily tasks.
This free 23-page guide prepared by field service management experts shows how particular processes can be automated, and how each one impacts the overall productivity of a service company.
This paper defines 50 areas to be optimized in field service delivery, categorized by process. Having read this material, you will become inspired to unlock the service automation potential in your company in areas such as:
• Resource management
• Service request management
• Planning and scheduling
• Business management
• Work order execution
• Asset management
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