Comarch NOC is a comprehensive solution that works as a single point of contact with the client and provides technical support for the IT monitoring and service desk. It comprises powerful functionalities, automated systems and tools for monitoring and visualizing the client’s IT services. NOC includes a team of skilled IT engineers who supervise the work of dedicated systems and devices that support incidents in accordance with a set of best ITIL practices and fixed deadlines.The most important functions of Network Operations Center:
- Service desk that provides multi-channel monitoring and constant access to a single point of contact for the end-user
- Guaranteed SLA to maintain the level of service quality established between the client and Comarch
- Notifications to inform clients and verify the resources to prevent and fix problems without delay
- Event analysis, incident management, problem management, change management and reporting
Complement your IT department’s existing capabilities or add support for business continuity planning and disaster recovery. Download the FREE leaflet to discover all the functionalities and benefits of Comarch Network Operations Center.
Questions? Feel free to contact us!