We strive for the services we provide to be at a highest level. Management of IT processes in the area of Comarch ICT is based on the best practices of ITIL v3. It is the most widely accepted concept in the world of IT service management. ITIL is a set of best management practices. The collection contains tips, suggestions, and practices that guide to the most effective and efficient rendition of services. In Comarch the following processes are covered by these activities: change management, incident management, problem management, configuration management.