Software as a Service

Software as a service (SaaS) is an increasingly popular delivery model for a wide range of business applications and has the potential to transform your business. The main question is why it is so popular?


The SaaS model gives companies an alternative instead of making the standard software installation in the traditional business environment where a client must build its own IT infrastructure, install the application and configure it. Comarch offers this model to clients who appreciate the complexity of the service. Choosing Software as a Service you receive the Comarch application together with necessary IT infrastructure as a service model.

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SaaS services

The SaaS - Software as a Service includes the supply of Comarch applications along with the necessary hardware and software platforms. As a SaaS provider Comarch is responsible for the complete solution, so that customers don’t have to worry about the blurring of responsibilities between providers of hardware, operating platforms, applications, links or individual elements of the whole solution.

SaaS services

As part of SaaS solution Comarch provides users with:

  • Comarch software application 
  • Hardware platform hosted in one of 15 Comarch Data Centers
  • Technical support and administration of software and hardware platform
  • Necessary license
  • Redundant access links
  • Backup services
  • Comarch NOC – 24/7 monitoring of the entire solution 
  • A single point of contact for the customer 
  • One, high level SLA agreement for all solutions / services
  • Optional service desk for end-users

SaaS solution

The SaaS model can offer numerous benefits below the top advantages:

  • Pay-as-you-go models - lower cost of entry, without having to worry about hardware to host your new applications and not pay for unused licensing 
  • Reduce time to market – start your new project whenever you want
  • We are responsible for management of all software updates and upgrades, eliminating the need to install or download patches yourself
  • Guaranteed levels of service by hosted applications in secure, world-class Comarch Data Centers. Availability of Client critical systems at 99.95% per annum. 
  • Flexibility – you can easily scale up or down the IT Infrastructure based on your actual business needs
  • Spend less time managing your application and more time on your core business
  • Anywhere access – to access your application you just need a Internet connection

SaaS model

Frequently Asked Questions

  • 1. What is Software as a Service (SaaS)?

    Software as a service (SaaS) is one of three main delivery models of cloud computing. SaaS is a software distribution model where an application is available to the customer over the Internet and one or more providers manage it remotely. In SaaS, a third-party provider hosts applications at their data center.

    For Comarch, software as a service is a method of software delivery that allows data to be accessed from any device with an Internet connection and web browser. This includes the supply of Comarch applications along with the necessary hardware and software platforms.

  • 2. What are the key benefits of SaaS?

    • Lower initial costs
    • Cost optimization - opex instead of capex spend
    • On-demand and highly scalable
    • Compliance with regulatory requirements made easier
    • Reduced risk by using a secure infrastructure
    • Guaranteed levels of service
  • 3. How do I choose between SaaS and On-premises Software?

    The answer to this question depends on your organization’s needs and the complexity of your business. The option that you choose should help you address both aspects in the short-term and over time. SaaS gives you the same level of robust functionality that you find in on-premises systems, but are also more cost effective. 

  • 4. What are Comarch’s policies regarding our data and data portability?

    You retain all rights to your data. All important information about this is in the service level agreement (SLA), spelling out parameters such as data ownership, security requirements and maintenance schedules.

  • 5. Are my data safe?

    This is one of the most important question which customers typically ask. Today, SaaS solutions are adopted by many companies around the world, and SaaS providers such as Comarch are definitely in a better position to invest in the latest security tools and backup systems than most individual companies. Your business-critical data are protected by one of the world’s most advanced security infrastructures. Security is our priority and is built into all of our services. 

  • 6. How does Comarch protect my data from unauthorized access?

    An intrusion detection system detects any attempt to compromise the confidentiality, integrity or availability of your data. Additionally, all of our backups are encrypted and we use industry best practices to protect your data from unauthorized access. 

  • 7. How is Comarch’s offer different from other SaaS solutions?

    Comarch offers a comprehensive portfolio of data center services in SaaS, PaaS, IaaS delivery models, as well as managed services.  We are a global company that acts locally, which means that we know how important our close presence is to our client. We have 74 offices in 25 countries, 15 data centers around the world offering services whenever and wherever it is needed, so we are always close to your business. 

  • 8. Who else is using Comarch SaaS services?

    Since 1993, Comarch has been used by thousands of organizations to improve their business operations. With all Comarch services you can be sure that we help your organization to achieve at the highest level.

Our Clients

  • Circle K

    Circle K

    Comarch Network Managed Services: creating a flexible and highly secure network to increase reliability
  • Heathrow Airport

    Heathrow Airport

    To support its growing business, Heathrow Airport chose Comarch Loyalty Management application in hosting model
  • Boots


    See how Comarch Data Center services influence growth and customer satisfaction at Boots E-Wallet
  • Nicols


    Eliminating outage incidents and decreasing network vulnerabilities with Comarch Data Center services
  • Jetblue Airways

    Jetblue Airways

    Reducing application response time and increasing data processing speed by deploying Comarch Data Center services
  •  Valeo


    Comarch IT Outsourcing Services for Valeo Germany
  • Drosed


    Improving levels of collaboration and customer care by cooperation with Comarch
  • European Southern Observatory

    European Southern Observatory

    Better process optimization and increased IT security with complex portfolio of Comarch IT Services
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    White Paper: Ensure the Correct Functioning of Your Application with Managed Multi-cloud Services

    White Paper: Data Center Outlook

    Video: Comarch Data Center

    Development of Comarch Data Center services

    Tell us your business needs, and we’ll find the perfect solution