About JetBlue Airways

JetBlue Airways is a value American airline with its headquarters located in New York; the company offers connections to over seventy cities in twenty USA states, as well as to the Caribbean, the Bahamas, Barbados, Bermuda, Colombia, Costa Rica, the Dominican Republic, Jamaica, Mexico and Puerto Rico. The JB fleet includes nearly 200 aircraft, composed of Airbus A320and Embraer E190s.

Business Challenges

One of the largest value airlines in the U.S., JetBlue trusted Comarch with managing its loyalty system. The project consisted of implementing the Comarch CLM FFP loyalty system and integrating it with the existing IT systems of JetBlue, including a booking system called Navitaire, as well as another booking system called Sable and the maintenance of the entire environment.

The equipment and system platform dedicated to the CLM system was implemented in the Data Center (DC) in Chicago and in a backup location in another Data Center in Columbus.

The systems in both locations are administered remotely by Comarch engineers in Krakow, Poland. Since October 2010, the project has been covered with an ISAE 3402 audit (formerly SAS70 type II). The project includes the production environment, as well as the testing and DR environment situated in the second DC where the data is replicated securely from the primary center.

The Scope of Services

  • Integrating the Comarch loyalty system with the existing IT systems of the Customer
  • Integrating the Navitaire booking system
  • Integrating the Sabre booking system
  • Implementing the system and equipment platform dedicated to the loyalty system in the primary location in the Data Center in Chicago and in the backup location in the Data Center in Columbus
  • DRC (Disaster Recovery Center)
  • Backup and data archiving services
  • Hosting services
  • Support services with respect to managing the equipment platform


  • System availability 24x7
  • Remote monitoring of the application’s and equipment’s performance and availability
  • Maintenance of the Customer’s infrastructure
  • Ensuring continuous operation of the system
  • Maintaining high quality business processes
  • Ensuring professional service and maintenance
  • Using the knowledge and experience of a certified team of engineers
  • Reducing infrastructure management costs

Learn More About The The Implemented Product

Comarch Data Center

Comarch Data Centers are modern data processing and storage facilities used as an alternative for companies to expanding their IT infrastructure resources.

  • "We wanted to offer our customers a flexible program which would honor their actual spend and not, as most programs do, the miles covered during flights. The selection of the appropriate technological partners is of crucial importance for implementing our world-class program. We are satisfied with Comarch and we hope our cooperation will be long and successful, “We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovative relationship".

    David Canty
    Loyalty Marketing Director JetBlue Airways

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