Smart BSS

Comarch Smart BSS is a complete pre-integrated convergent BSS solution that gives communication service providers comprehensive management abilities in processes such as request to answer, order to payment, usage to payment, request to change, termination to confirmation and problem/complaint to solution, via Customer Management and Self Care applications. It’s the perfect choice for Tier 2 and Tier 3 telecoms operators, including Internet, cable TV and satellite TV providers, as well as MVNOs, thanks to fast deployment and low costs. Tier 1 operators will benefit from using it to manage specific lines of business (such as M2M) or services targeted at various industry verticals, both B2B and B2C. Short time to market and a process-wise attitude makes Comarch Smart BSS the best solution for start-ups.

The highly customizable Comarch Smart BSS allows the management of all payment types, both pre-paid and post-paid, and the seamless creation of new product offers and specifications through the product catalog engine, which directly reduces time to market. The system speeds up the processes of generating PIN codes and scratch cards, and makes managing them more efficient. The integrated CRM module helps collect info on clients, enhancing the customer experience with the additional benefit of preventing churn. Comarch Smart BSS comes with a user-friendly personalized self-care portal and a built-in messaging functionality to simplify communication between companies and their customers. Comarch’s compact BSS OSS solution saves time and money by optimizing operations, facilitating the day to day work of employees and significantly increasing their productivity.

Compact & convergent BSS/OSS - Comarch Smart BSS Benefits

Manage any type of payment for any kind of service

Charge, invoice and bill using a real-time rating functionality, manage billing info and benefit from full support for AAA (Authentication, Authorization, Accounting) with a configurable authorization, service provisioning and optional real-time control of IP services.

Easily create product offers

Create various product types, offers and specifications using a built-in product catalog and shorten time-to-market for new services with simplified order management processes.

Speed up managing scratch cards and PIN codes

Quickly generate and manage scratch cards and PIN codes (also used for marketing campaigns) thanks to the voucher and top-up management functionality.

Enhance your customers' experience

Improve customer service representatives and customer experience through web-based user interfaces (CRM, Self Care, web-shop) and create 360-degree customer view with the compact CRM module.

Give customers the option to take care of themselves

Introduce a self-care portal, optionally extend it with a web-shop functionality and communicate with your customers through a built-in messaging functionality visible in the self-care portal.

Optimize your operations to save time and money

Speed-up and automate data processing with batch loading of service usage data from external systems and use a platform that combines CRM, billing, charging, product catalog and service activation to optimize operational costs.

Boost employee productivity

Automate mass processes (invoicing, dunning, reporting and part of customer communication) and give employees easy access to data through one single system.

Simplify system maintenance

Efficiently perform system maintenance and configuration with a user-friendly administration console and run all kinds of required reports with easy-to-use, built-in reports and diagram templates.

Speeding up Delivery of Digital Terrestrial TV Services with Comarch Smart BSS - Case Study

SimpliTV Case Study

Comarch has really lived up to our expectations in terms of engaging in the implementation and their technical expertise. We outlined a very ambitious deadline for the project and Comarch adjusted their offer to fit our needs, ensuring the perfect level of resources to support our goals. Following the successful launch of simpliTV we are looking forward to continuing our cooperation with Comarch in the future while extending our offer and addressing the needs of new target groups, such as corporate clients.

Dominique Löpfe, Project Manager, ORS/simpli services

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