Comarch Omnichannel Order Management is a fully automated, end to end telecom order to cash fulfillment solution operating from customer order capture through service, network provisioning and activation to customer billing. This fully catalog-driven order management system is a highly configurable tool that allows the introduction of new offers or bundles in a matter of days instead of months, as is often currently the case for many telecom operators. This is achieved by system architecture built around a pre-integrated central product catalog and service catalog, which serve as a single product definition database for telco order management.
The entire process encompasses both business and technical domains served respectively by Comarch Customer Order Management and Comarch Service Order Management. The solution is based on the TMF SID model where system operators can easily define new services directly in the service catalog and products in the product catalog without the need to understand technical aspects of the employed SOA technology.