Omnichannel Order Management

Comarch Omnichannel Order Management is a fully automated, end to end telecom order to cash fulfillment solution operating from customer order capture through service, network provisioning and activation to customer billing. This fully catalog-driven order management system is a highly configurable tool that allows the introduction of new offers or bundles in a matter of days instead of months, as is often currently the case for many telecom operators. This is achieved by system architecture built around a pre-integrated central product catalog and service catalog, which serve as a single product definition database for telco order management.

The entire process encompasses both business and technical domains served respectively by Comarch Customer Order Management and Comarch Service Order Management. The solution is based on the TMF SID model where system operators can easily define new services directly in the service catalog and products in the product catalog without the need to understand technical aspects of the employed SOA technology.

Comarch Omnichannel Order Management for Telecoms - Benefits

Increase Market Response Speed

Shorten time-to-market by employing the product and service catalogs which drive the process and assures that no complex reconfiguration needed for each new product introduced.

Automate your Order-to-Cash Processes

Leverage the automation driven by product and service catalogs and effortlessly speed up order-to-cash processes.

Smoothly Adapt Processes Elements

Benefit from seamless integration of business and technical process elements based on the TMF SID model to reduce costs of integration and support both fully automated and manual sub-processes within one single end-to-end process.

Boost Your Creativity with Optimized BSS/OSS Architecture

Comarch Omnichannel Order Management will transform your ideas into market services: focus on innovation instead of administration and be first on the market to launch breakthrough innovations.

Comarch Catalog-Driven Omnichannel Order Management


Comarch Order Management


Comarch Catalog-Driven Order Management for Telecoms consists of:

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 Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.

Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision.

Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH

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